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Vice President, Client Policy

Glass Lewis
Toronto, CAN
Full Time
Director
Hybrid
1 weeks ago
Proxy VotingCorporate GovernanceProduct ManagementStakeholder ManagementCommunicationLeadership
Free

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Key skills for this role

Proxy VotingCorporate GovernanceProduct Management
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The Role

  • The Vice President of Client Policy is a senior leadership role responsible for overseeing Glass Lewis's global client policy function.
  • This individual will lead a team of policy professionals who serve as the primary experts on client proxy voting policy design, implementation, and ongoing management.
  • The Vice President of Client Policy will play a critical role in shaping the tools clients use to build their policies.
  • This is a highly cross functional role that sits at the intersection of client services, product, research, and commercial.

Qualifications

  • 10+ years of experience leading teams, ideally in a role that combined people management with product, operations, or service delivery
  • Strong track record of partnering with Product/Engineering teams to design and launch tools, workflows, or platforms
  • Excellent written and verbal communication skills, with the ability to translate complex or technical concepts for diverse audiences
  • Strong organizational skills and the ability to manage multiple priorities across a global team
  • Demonstrated ability to work cross functionally and influence without direct authority
  • Comfort engaging with senior stakeholders, including clients and internal leadership
  • Background in proxy voting, corporate governance, financial services, or institutional investing is a strong plus, but not required
  • Bachelor's degree required

Leadership & Team Management

  • Lead, develop, and inspire a global team of client policy professionals, fostering a culture of excellence, collaboration, and continuous improvement
  • Define team structure, roles, and capacity to support business growth and an evolving service model
  • Set clear performance expectations and provide ongoing coaching, feedback, and career development support
  • Serve as an escalation point for complex client policy matters and guide the team through challenging situations with sound judgment

Product & Technology Partnership

  • Partner directly with Product and Technology to design and build tools and workflows that streamline policy design, implementation, and client facing insights
  • Act as the voice of the client and the team in product development, translating operational needs into clear requirements and prioritized roadmap input
  • Identify gaps in current tooling and service delivery, and champion initiatives that drive automation, efficiency, and differentiation
  • Bring a builder's mindset: comfortable with ambiguity, iteration, and driving a roadmap from idea to shipped solution

Client & Commercial Engagement

  • Partner with Sales and Client Services leadership to support retention, renewal, and expansion for key accounts
  • Engage with senior client stakeholders as a trusted advisor, with support from subject matter experts on your team as needed
  • Contribute to RFPs, proposals, and prospect conversations alongside the Commercial team

Cross Functional Collaboration

  • Work closely with Research, Operations, Technology, and Commercial teams to ensure seamless service delivery and alignment on strategic priorities
  • Drive the evolution of the overall policy service model in partnership with stakeholders across the business

Compensation

  • The total annual compensation range for this permanent, full time role is between CAD 155,000 180,000 CAD (base salary plus bonus).
  • The salary is complemented with a comprehensive benefits program, including employer paid health and dental coverage from Day 1 and a pension plan that starts three months after the hire date.

Workplace

  • This is a full time, hybrid position requiring regular office attendance (3x per week) at our downtown Toronto office.

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