Vice President, Client Operations

Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.

Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.

Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.

Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.

Bachelor's degree in Business, Finance, or a related field.

Typically, 7-12 years of experience.

Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.

Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.