Vice President, Aladdin Client Engagement
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Key skills for this role
About the Role
Lead client relationships in the Fintech industry, ensuring client satisfaction and managing expectations while promoting technology adoption and strategic initiatives.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Lead and establish strong relationships with clients based in the Middle East and represent all of BlackRock in a compelling fashion.
- Liaise with the clients key stakeholders and provide strong leadership for the Aladdin and eFront relationships. Specifically tasked to build senior connectivity within our client base. Develop a strong working relationship with clients to promote adoption of our technologies, including developing training and marketing materials for client use.
- Develop strong relationships with all groups within BlackRock Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary.
- Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.
- Coordinate with our Support organization and our Product Management & Engineering organization to provide best service to clients.
- In charge of client management across Public & Private asset classes
- Clients are large to medium sized SWFs, Asset Managers, Pensions Funds and Family offices
- Manage the relationship with clients with 3 major objectives:
- Expand footprint, prevent revenue attrition and ensure client satisfaction
- Regular travel in the region is required.
Skills And Qualifications
- Fluent in English, Arabic is a plus.
- 10 years + in the Fintech industry (as a client, in a consulting company, with a technology provider)
- Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic.
- Deep knowledge of capital markets both public and private; she/he understands the business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied.
- Technologically aware to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary.
- Demonstrated experience successfully leading strategic initiatives within a global organization.
- Committed to gaining relevant knowledge, skills and experience in commercial markets; utilizes market expertise and savvy to leverage this role; stays passionate about the business and maintains current knowledge about competitor products and services.
- Strong project management, coordination, problem solving/analytical thinking.
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning
- Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization.
- Enjoy a fast-paced, high-intensity environment; able to manage multiple priorities.
- Proven track record in managing clients (harvesting, churn, client satisfaction)
- Comfortable working in diverse and multi-cultural environment
- Used to manage her/his business and report with data & analytics
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