Veterinary Receptionist

Position Details Role: Client Care Specialist / Customer Service Representative Status: Full-time Salary: Starting at $18.00 per hour, flexible based on experience Schedule: Four 10-hour shifts a week and every other Saturday, 8-12

Friendly, positive team with supportive and caring leadership

A meaningful customer service role centered around pets and their families

More than 30 years of trusted veterinary care in the Niagara Region

Opportunities to contribute ideas and help improve the client experience

Professional development and continuing education support

Quarterly team rewards and performance-based incentives

A hospital that values strong client relationships and compassionate service

Leadership committed to helping you grow professionally

Assist clients in person, over the phone, and by email with professionalism and compassion

Schedule appointments and answer client questions

Welcome clients and patients and check them in according to established hospital procedures

Check clients out after appointments and ensure follow-up care is scheduled when needed

Collect payments accurately and complete transactions efficiently

Follow hospital policies and procedures designed to provide an exceptional client experience

Help pet parents feel confident and informed about the care their pets are receiving

Maintain a clean, organized, and welcoming reception area

Assist with general front-office duties, including drafting correspondence, reports, memos, and other documents

Enter and maintain client and patient information accurately

Collaborate closely with veterinarians, technicians, and fellow client care team members

Share ideas and suggestions that help strengthen the client experience and hospital culture

At least two years of experience in a client-facing role providing high-quality professional customer service

Strong in-person and telephone customer service skills

Excellent verbal and written communication abilities

Exceptional relationship-building skills

Ability to remember the details that help clients feel known, valued, and cared for

Strong computer skills and comfort learning new software

Ability to enter information accurately and consistently

Dependability and a strong commitment to your team and clients

Ability to stay organized and professional in a busy environment

Genuine love for animals and sincere interest in the veterinary field

Prior veterinary experience is welcome but not required

A chance to turn strong customer service skills into a meaningful career helping pets and their families

Supportive leaders who are invested in your growth and development

A team that welcomes new ideas and values your individual strengths

Performance-based bonuses and incentives

Continuing education and professional development opportunities

Employee pet discounts that help support your own furry family members

A workplace where building genuine client relationships is part of the job

For more than 30 years, Main West Animal Hospital has cared for the furry—and not so furry—family members of the Niagara Region. We believe developing lasting connections with pets and their families allows us to provide the highest level of service and compassion throughout every stage of a pet’s life.

Our hospital proudly offers a wide range of veterinary services, including preventive health care, holistic therapy, laser therapy, dentistry, surgery, and advanced diagnostics. If you’re committed to helping pets thrive and want to work alongside a team that feels the same way, you’ll fit right in.

If you’re an experienced customer service professional looking for a role where your communication skills, relationship-building abilities, and love of animals can make a real difference, this could be the opportunity you’ve been searching for.

Come claim your spot on a friendly, positive team with supportive leaders who are dedicated to your professional growth. Apply today—we can’t wait to meet you!

Diversity, equity, inclusion, and belonging are core values at Main West Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.