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Veterinary Client Service Representative - Emergency - Overnight
Thrive Pet Healthcare
La Mesa, USA
Full-time
Entry · 1+ years experience
Onsite
USD 20-25 hourly / hour
Discovered 1 weeks ago
EzyVet
Free
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Experience & Skills Requirements
- 1-2 years of veterinary clinical/hospital experience required
- Veterinary Emergency or Urgent Care experience highly preferred
- Ability to work on weekend day
- High school diploma or equivalent
- EzyVet Experience preferred
Role Responsibilities
- Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients
- With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow
- Greet clients and their pets with prompt professionalism and courtesy
- Answer multi-phone line, providing friendly, informative client service over the phone
- Communicate with clients about individualized pet health concerns and present financial estimates to clients
- Assist in maintaining relevant, comprehensive medical records with the support of practice systems
- Enter/update client information into the practice management system
- Admit incoming patients, discharge outgoing patients
- Accurately process payments and discuss payment options with clients
- Maintain all aspects of workplace organization and cleanliness
- Fax/E-mail information to clients and primary veterinarian medical staff
- Facilitate obtaining medical records from primary veterinarians
- Obtain client signatures on corresponding legal forms
- Other duties as assigned by supervisor or management team
- Competitive pay
- 401 (k) with employer match
- Mental health resources, including 24/7 access to Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Employer- sponsored childcare and elder care
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