Veterinary Client Service Representative

CARE | Charlotte Animal Referral & Emergency is an independently owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth!

Board-certified specialty services offered include internal medicine, cardiology, neurology, surgery, oncology, and ophthalmology.

Our advanced diagnostic services include ultrasonography and echocardiography, electroencephalography, endoscopy, rapid-scan CT imaging, high field MRI, and cardio cath lab, in addition to many others.

CARE is seeking an experienced Client Service Representative to join our team!

• High School degree or equivalent
• Minimum of 2 years of Customer Service experience required
• Veterinary CSR experience preferred, but not required
• The ability to stay calm when customers are under stress or upset
• Excellent written and verbal communication skills
• The ability to multitask
• Proficiency with computers
• Emotionally intelligent

• Greeting clients and patients as they enter the hospital
• Answering a multi-line telephone
• Checking in patients as they arrive and notifying the appropriate service
• Obtaining all documents prior to the arrival of patients for scheduled appointments
• Scanning and uploading documents according to protocols
• Inputting patient and client information accurately into the electronic medical record
• Other duties as assigned
• Some weekend shifts will be required. All CSRs rotate through Holiday coverage.

The Schedule: We have the following schedules available: