Veterinary Client Outreach Coordinator

Helping pets get back the care they need, one great conversation at a time.

Are you someone who loves chatting with people, building real connections, and making a difference in the lives of pets and their pet parents? Do you have a natural ability to listen, problem-solve, and make people feel comfortable and cared for? If so, you might be exactly who we are looking for.

In this role, you will be the friendly voice that helps pet parents get back on track with their pet’s care. Whether they have missed an appointment, delayed treatment, or just lost touch, you will be there to guide them back with empathy, encouragement, and zero judgment.

As our Client Outreach Coordinator, you will take a proactive (and genuinely caring) approach to reconnecting with pet parents:

Reaching out to pet parents whose pets are overdue for exams, vaccines, treatments, or testing

Helping pet parents navigate barriers to care, whether it’s scheduling, cost concerns, or uncertainty about next steps

Building real relationships and becoming a trusted go-to person for pet parents

Keeping organized notes and follow-ups so no pet (or pet parent) slips through the cracks

Supporting the clinic by helping pets get the care they need, when they need it

What You Bring

We are looking for someone who is both compassionate and driven, someone who genuinely cares, but also loves hitting goals.

Strong communication skills (phone, email, and text, you are comfortable with all of it)

2+ years in customer service, sales, or a healthcare/veterinary setting

A track record of meeting goals or performance targets