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Veterinary Client Care Advisor
Linnaeus
GBR
Full-time
Mid
Onsite
GBP 26701-26701 yearly / year
Discovered Yesterday
Free
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Location
- Eastcott Veterinary Hospital
- Job Type: Full-time, 40 hours per week (flexibility required)
- Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team.
- The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager
- Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
- This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
What we offer
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
- Eastcott Veterinary Hospital is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
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