Version2.ai Operations Support Specialist

Overview

Responsibilities

• Monitor and review inbound donor replies across Virtual Engagement Officer portfolios.
• Support content moderation workflows to help ensure donor conversations remain within appropriate fundraising guardrails.
• Review and triage support tickets related to Version2 operations.
• Resolve routine support tickets or route issues to the appropriate internal team member.
• Document recurring issues, common requests, donor response trends, workflow gaps, and escalation patterns.
• Own the creation and maintenance of partner avatar videos post-onboarding.
• Collaborate with Operations Specialists, Customer Success Managers, and internal technical teams to support partner and donor-impacting work.
• Maintain clear internal notes, follow established processes, and contribute to documentation and workflow improvements.
• Other duties as assigned.

Qualifications

• Experience in nonprofit advancement, donor relations, customer support, operations, communications, administrative support, or a related field.
• Strong written communication skills and excellent attention to detail.
• Ability to review donor-facing or customer-impacting content with sound judgment.
• Comfort working with technology, databases, ticketing systems, and multiple internal platforms.
• Strong organizational skills and ability to manage repetitive, high-volume work accurately.
• Ability to triage issues, identify appropriate next steps, and escalate when needed.
• Comfort working independently in a fast-moving environment where priorities may shift quickly.
• Interest in AI, fundraising technology, donor engagement, and operational process improvement.
• Willingness to work from 11-7 or 12-8 EST to support Version2’s growing West Coast customer base.
• Willingness to work the occasional Saturday 4-hour shift (approximately 1x every 6 weeks) that would be swapped for time during the business week OR a non-standard workweek that includes Saturday.