Venue Manager
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Key skills for this role
About the Role
Westin in Doha seeks a Venue Manager to oversee restaurant, bar, and room service operations. The role involves supervising daily operations, managing staff, ensuring guest satisfaction, and meeting financial goals.
Key Skills for This Role
Responsibilities
- Supervise and manage employees in restaurant, bar/lounge and room service areas.
- Maintain service and sanitation standards in all outlets.
- Review staffing levels to ensure guest service, operational needs and financial objectives are met.
- Lead food and beverage team, providing coaching and mentoring.
- Ensure compliance with food & beverage policies, standards, and procedures.
- Handle guest problems and complaints, ensuring exceptional customer service.
- Manage day to day operations and ensure quality standards are met.
- Provide guidance and direction to subordinates, setting performance standards.
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
- OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area.
Full Job Posting
Job Summary
- Areas of responsibility include Restaurants/Bars and Room Service. Supervises daily restaurant operations, assists with menu planning, maintains sanitation standards, and assists servers and hosts during peak periods. Strives to improve guest and employee satisfaction and maximize financial performa
Candidate Profile
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
- OR 2 year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area.
Managing Day to Day Operations
- Supervises and manages employees. Manages all day to day operations. Understands employee positions to perform duties in their absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies developmental needs of others and coaches, mentors, or helps others improve.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Ensures and maintains productivity level of employees.
- Provides leadership, vision and direction to bring together and prioritize departmental goals.
- Ensures compliance with all food & beverage policies, standards and procedures.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs.
- Manages day to day operations, ensures quality, standards and meets customer expectations.
- Displays leadership in guest hospitality, exemplifies excellent customer service.
- Empowers employees to provide excellent customer service.
- Acts as guest service role model for restaurants.
- Handles guest problems and complaints.
- Meets with guests informally to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure.
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies educational needs of others, develops formal educational or training programs.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on going training to understand guest expectations.
- Solicits employee feedback, utilizes open door policy and reviews employee satisfaction results.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
About Westin
- Westin is committed to empowering guests to regain control and enhance their well being while traveling.
- We want our associates to embrace their own well being practices both on and off property.
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