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Vendor Relations
Medica
Minnetonka, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 56600-97000 yearly / year
Discovered Yesterday
Free
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Key Responsibilities
- Monitor, analyze, and report vendor performance against established key performance indicators, service-level agreements, contracted terms, and operational goals. Identify trends, risks, opportunities, and actionable insights, and communicate outcomes to internal stakeholders
- Partner with vendors to identify performance gaps, oversee root-cause analysis, and develop and monitor corrective action plans and performance-improvement initiatives. Hold vendor partners accountable for agreed-upon expectations and commitments
- Serve as a primary liaison between internal business leaders and vendor partners. Lead performance and outcome review meetings, align stakeholders on priorities, and establish clear ownership, expectations, and accountability
- Coordinate across internal teams and vendor partners to support operational changes, new initiatives, and project implementation. Assess vendor readiness for process, system, and policy changes and oversee execution
- Act as an escalation point for vendor-related issues and facilitate timely resolution. Support oversight activities such as access requests, invoice review and validation, audits, and compliance with contractual and operational requirements
- Build and maintain productive vendor relationships while monitoring compliance with organizational guidelines, policies, and procedures
Required Qualifications
- Bachelor's degree or equivalent experience in a related field
- Three years of work experience beyond the degree or equivalent experience
Preferred Qualifications
- Experience overseeing, managing, or partnering with outsourced vendors
- Operational leadership or customer service leadership experience
- Project management, change management, or cross-functional implementation experience
- Healthcare industry experience
- This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.
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