workday
Vendor Operations Supervisor
Kla
Chennai, IND
Full-time
Senior · 7+ years experience
Onsite
Discovered 2 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Job Description/Preferred Qualifications
- 10+ years of progressive experience in vendor operations management, with a strong focus on leading large‑scale contact center operations and managing strategic vendor relationships.
- Extensive experience working with BPO organizations , including oversight of outsourced contact center services, performance governance, and relationship management across multiple regions and vendors.
- Proven ability to lead and execute change management initiatives , including process transformations, platform implementations, and operating model changes within complex, global environments.
- Demonstrated success in developing, delivering, and maintaining training programs , enablement materials, and ongoing competency models to support both vendor teams and internal stakeholders.
- Strong experience managing complex escalations from internal and external customers, resolving high‑impact operational, service, or relationship issues with professionalism and urgency.
- Deep expertise in vendor performance management , including SLA/KPI definition, monitoring, continuous improvement planning, and driving accountability through structured governance forums.
- Exceptional ability to collaborate, communicate, and build trusted partnerships with internal teams, external vendors, and senior stakeholders across a matrixed organization.
- Strong leadership presence with the ability to influence without authority , align cross‑functional teams, and drive outcomes through clarity, data, and relationship‑based leadership.
- Highly effective written and verbal communication skills , with experience presenting operational insights, risks, and recommendations to executive‑level audiences.
- Demonstrated analytical and problem‑solving skills, with the ability to translate operational data into actionable insights and strategic decisions.
- Bachelor’s degree in Business, Operations, or a related field or equivalent practical experience .
Minimum Qualifications
- 7+ years of experience in contact center operations, vendor operations, or service operations, with direct responsibility for day‑to‑day performance and delivery.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Kla
Associate Technical Lead, DevSecOps
Chennai, IND
Discovered 1 weeks agoFull-time
RPA UI Path Specialist
Chennai, IND
Discovered 2 weeks agoFull-time
Technical Lead, Software Development
Chennai, IND
Discovered 2 weeks agoFull-time
Algorithm Manager
Chennai, IND
Discovered 2 weeks agoFull-time
Engr, Regional Dev Apps
Chennai, IND
Discovered 2 weeks agoFull-time
Mixed Reality Manager
Chennai, IND
Discovered 2 weeks agoFull-time
Associate Lead, Network Engineer
Chennai, IND
Discovered 2 weeks agoFull-time
Software development engineer
Chennai, IND
Discovered 2 weeks agoFull-time