Vehicle Sales Manager

Champion a customer-first sales culture focused on transparency, respect, and value

Ensure a consistent, professional, and pressure-free buying experience from first contact through vehicle delivery

Monitor and improve CSI, online reviews, and customer retention metrics

Handle escalated customer concerns promptly and fairly to protect customer trust and dealership reputation

Ensure sales processes clearly explain pricing, vehicle features, warranties, and next steps

Sales Leadership & Team Development

Collaborate with General Sales Manager and Pre-Owned Vehicle Sales Director to interview and hire new team members to maintain optimal staffing levels

Lead, coach, and mentor sales consultants to deliver high-quality customer interactions

Train the team in effective communication, needs-based selling, and ethical sales practices

Set clear expectations for customer engagement, follow-up, and professionalism

Conduct regular performance reviews with a strong focus on customer experience behaviors

Sales Performance & Accountability

Achieve dealership sales volume, gross profit, and market share goals without compromising customer trust

Structure deals that are fair, compliant, and aligned with dealership and OEM standards

Balance profitability with long-term customer loyalty and repeat business

Use performance data and customer feedback to improve sales processes

Process, Transparency & Compliance

Enforce consistent use of CRM and dealership sales processes to ensure timely customer follow-up

Ensure compliance with all legal, OEM, and dealership policies

Promote transparency in pricing, documentation, and product presentation

Collaborate closely with F&I to ensure a smooth, customer-friendly transition and delivery experience

Inventory Presentation & Collaboration

Ensure vehicles are clean, accurately priced, and professionally merchandised for customers

Work with marketing to ensure online listings accurately reflect vehicle condition and features

Coordinate with service and reconditioning teams to ensure inventory is customer-ready

Qualifications

Required

Proven experience as an automotive sales manager or senior dealership sales leader

Strong understanding of business management principles , including budgeting, forecasting, and KPI analysis

Ability to interpret financial statements, gross profit reports, and performance dashboards

Demonstrated success managing teams, processes, and customer experience metrics

Excellent leadership, communication, and conflict-resolution and problem-solving skills

Preferred

Experience in a high-volume or multi-rooftop dealership

OEM training or certifications

Demonstrated success improving customer satisfaction and retention

Track record of improving CSI, retention, and profitability simultaneously

Skills & Competencies

Customer-centric and data-driven leadership style

Strong interpersonal and communication skills

Ability to balance sales performance with long-term customer loyalty

High level of integrity, professionalism, and emotional intelligence

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.