Valet Key Controller (Full-Time)

Provides customers with a valet ticket and communicates the retrieval process, familiarizing guests with our O-Valet retrieval application

Resolves any issues related to key mix-ups, lost keys, or misplaced vehicles in a timely and efficient manner. This may involve coordinating with other staff members or management to find solutions

Ensures vehicles are pulled in a timely manner and to guests’ specifications while accurately tracking vehicle pull rotation

Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles in an expedient manner

In the course of normal duties, observe, report, and take immediate corrective action on deficiencies, malfunctions, and untidiness

Answer telephone calls and answer questions to Accor standards

When requested or anticipated, provides guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions

Conducts regular audits to ensure keys and vehicles are in correct locations

Conducts regular audits to ensure the safety of guest vehicles, ensuring all vehicles are locked

Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual

Assists in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior occurrence to the appropriate supervisor on duty, and informing security

Other duties as assigned

Previous hospitality experience preferred

Strong Guest Service Orientation

Must be a team player and self-starter

Ability to work in a fast-paced environment

Extremely detail oriented

Ability to prioritize while multi-tasking

Excellent interpersonal skills

Strong communication and time management skills

Excellent command of the English language (written and oral)

Fluency in both official languages (English and French) preferred

Excellent grasp of Microsoft Office Suites and email applications

Working knowledge of Opera Cloud an asset