UX Design Manager

***This candidate MUST live within the Park National Bank footprint.

JOB RESPONSIBILITIES

• Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions.
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing.
• Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience.
• Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences.
• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions.
• Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms.
• Collaborate with vendor partners in optimizing their platforms for Park’s experience objectives.
• Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities.
• Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions.
• Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPENTENCIES

EDUCATION AND EXPERIENCE

PREFERRED LICENSE/CERTIFICATION

TRAVEL REQUIREMENTS

• Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year
• Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information.

SCHEDULE

• Office hours are M-F 8AM-5PM. This is a fully remote role; the candidate must live within the Park National Bank footprint.

Supervisor Disclaimer Supervisory Responsibilities

• Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.