Utility Technology Integration Manager

About the Department

Position Duties

• Duties may include, but are not limited to, the following: Serve as a liaison between operational departments, Information Technology, vendors, and consultants to identify technology needs and coordinate solutions. Plan, coordinate, and manage cross-departmental technology projects, including system implementations, upgrades, integrations, enhancements, and process changes. Evaluate business processes, workflows, and system use to identify opportunities to improve efficiency, integration, automation, reporting, data quality, and user experience. Gather and document operational and business requirements and translate those needs into functional system requirements in coordination with users, Information Technology, and vendors. Coordinate the evaluation, selection, testing, implementation, and ongoing improvement of systems supporting electric operations, water/wastewater, RNG, Customer Service, Engineering, Accounting/Finance, and other administrative and support functions. Develop project scopes, plans, schedules, documentation, and communication materials; monitor project costs and work within approved budgets. Coordinate project activities across departments and monitor timelines, deliverables, risks, and overall project performance. Promote effective use of existing systems by identifying underutilized functionality, improving workflows, and coordinating training and user support. Work closely with Information Technology to ensure technology projects align with infrastructure, cybersecurity, data governance, and system requirements. Coordinate with vendors, consultants, and service providers on assigned projects and monitor performance, deliverables, and contractual requirements. Assist with prioritizing short- and long-term technology projects, system improvements, and replacement needs within established organizational priorities and budgets. Facilitate communication across departments to resolve system and workflow issues and support effective use of technology. Perform other duties as assigned. Knowledge of: Project management principles and practices, including planning, scheduling, risk management, implementation, and evaluation. Utility operations, business processes, and the relationship between operational and administrative functions. Business process analysis, workflow improvement, system integration, and organizational change. Vendor coordination, technology procurement, contract administration, and related project support. Data management, reporting, cybersecurity, data governance, and technology risk concepts. Ability to: Plan, organize, prioritize, and manage multiple cross-functional projects and competing responsibilities. Translate operational needs into clear project requirements and implementation plans. Monitor project progress, risks, and deliverables and take appropriate action to keep projects on track. Analyze business and operational processes and identify opportunities for improvement through effective use of technology. Coordinate work across departments and communicate effectively with both technical and non-technical audiences. Facilitate collaboration, resolve project or workflow issues, and build consensus across departments. Exercise sound judgment and make practical recommendations based on operational needs, project priorities, and organizational goals. Maintain clear and accurate project, process, and system documentation.
• Duties may include, but are not limited to, the following:
• Serve as a liaison between operational departments, Information Technology, vendors, and consultants to identify technology needs and coordinate solutions.
• Plan, coordinate, and manage cross-departmental technology projects, including system implementations, upgrades, integrations, enhancements, and process changes.
• Evaluate business processes, workflows, and system use to identify opportunities to improve efficiency, integration, automation, reporting, data quality, and user experience.
• Gather and document operational and business requirements and translate those needs into functional system requirements in coordination with users, Information Technology, and vendors.
• Coordinate the evaluation, selection, testing, implementation, and ongoing improvement of systems supporting electric operations, water/wastewater, RNG, Customer Service, Engineering, Accounting/Finance, and other administrative and support functions.
• Develop project scopes, plans, schedules, documentation, and communication materials; monitor project costs and work within approved budgets.
• Coordinate project activities across departments and monitor timelines, deliverables, risks, and overall project performance.
• Promote effective use of existing systems by identifying underutilized functionality, improving workflows, and coordinating training and user support.
• Work closely with Information Technology to ensure technology projects align with infrastructure, cybersecurity, data governance, and system requirements.
• Coordinate with vendors, consultants, and service providers on assigned projects and monitor performance, deliverables, and contractual requirements.
• Assist with prioritizing short- and long-term technology projects, system improvements, and replacement needs within established organizational priorities and budgets.
• Facilitate communication across departments to resolve system and workflow issues and support effective use of technology.
• Perform other duties as assigned.

Knowledge of

Ability to

Minimum Qualifications

• Minimum Qualifications: Eight (8) years of progressively responsible experience in an electric, water, wastewater, or other utility environment involving project management, technology implementation, business systems, operations, business analysis, or a closely related area. Demonstrated experience managing or coordinating cross-functional technology, system implementation, integration, or process-improvement projects. Experience working across multiple departments or operational functions to identify requirements, coordinate projects, and improve processes. Experience coordinating with vendors, consultants, and technical personnel. Proficiency with Microsoft Office and other software used for business operations, project management, reporting, and system implementation. Valid First Aid/CPR certification, or the ability to obtain within six months of regular-status employment. Post-offer drug test required. Post-offer background check required. Valid Driver’s License : Valid driver's license required. Education: Bachelor’s degree in project management, information systems, business administration, engineering, computer science, utility management, or a related field preferred. OR Any combination of education, training, and experience that provides the knowledge, skills, and abilities required to successfully perform the duties of the position. Preferred Qualifications: Broad experience with utility operations, business processes, or systems across multiple departments. Experience managing technology or system implementation projects in a utility environment. Experience with software systems used in utility operations, including customer information, billing, metering, work management, asset management, maintenance, GIS, outage management, SCADA, or other operational and business applications. Experience with business process mapping, workflow improvement, data analysis, reporting, or automation. Project management, business analysis, information systems, or related professional certification. Professional Competencies: Strong leadership, collaboration, and relationship-building skills. Strong organizational and project-management skills with the ability to manage multiple priorities. Strong analytical, problem-solving, and decision-making skills. Ability to communicate effectively with technical and non-technical audiences. Ability to lead cross-functional projects, build consensus, and coordinate work across departments. Sound judgment, adaptability, and a practical approach to implementing change.

Minimum Qualifications

• Eight (8) years of progressively responsible experience in an electric, water, wastewater, or other utility environment involving project management, technology implementation, business systems, operations, business analysis, or a closely related area.
• Demonstrated experience managing or coordinating cross-functional technology, system implementation, integration, or process-improvement projects.
• Experience working across multiple departments or operational functions to identify requirements, coordinate projects, and improve processes.
• Experience coordinating with vendors, consultants, and technical personnel.
• Proficiency with Microsoft Office and other software used for business operations, project management, reporting, and system implementation.
• Valid First Aid/CPR certification, or the ability to obtain within six months of regular-status employment.
• Post-offer drug test required.
• Post-offer background check required.
• Valid Driver’s License : Valid driver's license required.
• Education: Bachelor’s degree in project management, information systems, business administration, engineering, computer science, utility management, or a related field preferred.

OR

Preferred Qualifications

• Broad experience with utility operations, business processes, or systems across multiple departments.
• Experience managing technology or system implementation projects in a utility environment.
• Experience with software systems used in utility operations, including customer information, billing, metering, work management, asset management, maintenance, GIS, outage management, SCADA, or other operational and business applications.
• Experience with business process mapping, workflow improvement, data analysis, reporting, or automation.
• Project management, business analysis, information systems, or related professional certification.

Professional Competencies

Other Qualifications

• Work is primarily performed in an office environment with regular use of computers, telecommunications equipment, and other office technology. Duties may require extended periods of sitting, standing, walking, and computer use, with occasional bending, reaching, and lifting or moving items up to 25 pounds. Regular travel between District facilities and work locations is required, including electric, water/wastewater, RNG, and other operational locations. Occasional work in field, warehouse, water/wastewater facilities, RNG facilities, or other operational environments may be required, including exposure to varying weather conditions and active work areas.
• Work is primarily performed in an office environment with regular use of computers, telecommunications equipment, and other office technology.
• Duties may require extended periods of sitting, standing, walking, and computer use, with occasional bending, reaching, and lifting or moving items up to 25 pounds.
• Regular travel between District facilities and work locations is required, including electric, water/wastewater, RNG, and other operational locations.
• Occasional work in field, warehouse, water/wastewater facilities, RNG facilities, or other operational environments may be required, including exposure to varying weather conditions and active work areas.

Benefits

• Klickitat PUD offers a generous benefits package which includes medical/ dental/ vision/life, short and long term disability insurances along with HRA-VEBA medical savings plan. Klickitat PUD also offers Washington State Retirement and two 457 deferred compensation plans . Other benefits included are PTO which starts accruing at 21 days per year along with 11 paid holidays, AFLAC and an on going training program.