Utilities Performance and Compliance Manager

Code 1 : Essential Employees may be required to work during an undeclared emergency and/or declared emergency.

On an incident by incident basis, the employee’s Department Head will make the determination as to who will be required to work.

Under limited supervision, plan, direct, coordinate and manage the City of Palm Bay Utilities Department’s compliance and performance reporting functions.

Ensures the Department meets all regulatory requirements and internal performance goals while maintaining established Environmental Management System (EMS) standards.

Coordinates compliance verification activities, evaluates regulatory submissions and monitors performance across all utility divisions including potable water, wastewater and reclaimed water operations.

Provides professional support and consultation to the Utilities Director, administration team, division managers, planning staff, engineers and operations personnel regarding environmental impacts, compliance status and future regulatory trends.

Supervises professional staff responsible for compliance verification, reporting and environmental management systems.

Reports to Utilities Director or designee.

ESSENTIAL JOB FUNCTIONS Plans, organizes and manages the Utilities Department’s multiple compliance and performance reporting programs. Prepares and delivers comprehensive written reports summarizing audit results, performance metrics, permit modifications and compliance findings. The position requires exceptional communication, analytical and writing skills to evaluate program data, interpret regulations and present performance outcomes to internal leadership, external agencies and elected officials. Reviews permits, processes compliance applications, develops and maintains compliance schedules and reporting tools to measure the department’s performance and ensures timely submissions to state, federal and local regulatory agencies. Tracks milestones, verifies data accuracy and confirms that documentation meets all regulatory requirements. Collects, analyzes and reports on departmental performance data, including operational reliability, water quality, wastewater treatment efficiency, customer service, asset management and sustainability goals. Creates visual and written reports that communicate performance trends to management and stakeholders. Coordinates with managers responsible for cross-connection control, water quality and fats-oils-grease (FOG) programs to ensure compliance is achieved and accurately reported. Evaluates documentation, identifies potential gaps and supports continuous improvement through corrective and preventive actions. Develops, implements and maintains administrative procedures to improve accuracy and consistency in compliance and performance reporting. Conducts internal technical reviews and develops recommendations to optimize the use of human and material resources while meeting compliance and efficiency targets. Serves as the primary liaison with regulatory agencies for matters related to permits, audits, and performance reporting. Coordinates responses to compliance inquiries and ensures corrective actions are tracked to resolution. Ensures adherence to established policies, procedures and standards. Reviews, develops and implements policy and procedures, as necessary, to improve program efficiency, and conducts staff meetings or prepares correspondence to disseminate information. Receives, reviews and acts on plans and procedures developed by staff, as appropriate. Reviews various reports, including activity logs and incident reports, and approves actions or makes recommendations for Departmental procedures. Conducts simple and in-depth research, as necessary, to project long-range needs for overall utilities system operations and enhancement of technology, and associated cost estimates. Prepares and presents oral and written reports to Utilities Director and other management personnel as requested or otherwise deemed appropriate. Confers with division management and consulting engineers to determine proper operation of distribution and collection systems and/or modifications available to improve efficiency. Prepares and/or modifies specifications for equipment and materials, reviews bid proposals and recommends award of purchase contracts. Assists in development of annual budget proposals and assists in analyzing budget requests of various Utilities divisions and programs. May conduct research to develop long-range capital expenditure plans . Informs and advises officials of the City, Brevard County and other public and private sector agencies, as appropriate, about financial, engineering, and other needs of the system. Receives complaints and/or inquiries from Utilities customers and/or the general public pertaining to Utilities and personnel activities, policies, procedures, etc., and responds based on considerable knowledge of Utilities Department policies and activities, or initiates further review and investigation of complaints by appropriate personnel. Confers with parties involved and reviews available documentation and prepares verbal and/or written responses and recommendations for presentation to offended parties, personnel involved and appropriate supervisory personnel, as appropriate. Directs such corrective action as warranted by customer inquiry or complaint. Develops and implements processes, procedures and administrative controls. Performs internal technical and process audits and develop corrective recommendations to optimize the use of human and material resources. Collaborates with City staff to develop sustainability initiatives, performance dashboards and data-driven evaluation tools. Provides analysis and technical guidance on the environmental and operational impacts of utility programs and future regulatory requirements. Ensure Environmental Management System (EMS)

are maintained in accordance with the Department’s policies and procedures.

Oversees training related to the EMS requirements.

Evaluates and reports on the effectiveness of the management systems programs and coordinates the preparation, review, publication and distribution of documents, manuals and associated records.

Prepares professional written reports, summaries, and presentations for the Utilities Director, City leadership, and external regulatory agencies.

Communicates clearly and accurately regarding compliance performance, regulatory risks, and departmental achievements.

Performs other related work as required to support Utilities Department operations and the City’s overall environmental compliance and sustainability goals.

ADDITIONAL JOB FUNCTIONS Performs other related work as required.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.

While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

Plans, organizes and manages the Utilities Department’s multiple compliance and performance reporting programs.

Prepares and delivers comprehensive written reports summarizing audit results, performance metrics, permit modifications and compliance findings.

The position requires exceptional communication, analytical and writing skills to evaluate program data, interpret regulations and present performance outcomes to internal leadership, external agencies and elected officials.

Reviews permits, processes compliance applications, develops and maintains compliance schedules and reporting tools to measure the department’s performance and ensures timely submissions to state, federal and local regulatory agencies.

Tracks milestones, verifies data accuracy and confirms that documentation meets all regulatory requirements.

Collects, analyzes and reports on departmental performance data, including operational reliability, water quality, wastewater treatment efficiency, customer service, asset management and sustainability goals.

Creates visual and written reports that communicate performance trends to management and stakeholders.

Coordinates with managers responsible for cross-connection control, water quality and fats-oils-grease (FOG) programs to ensure compliance is achieved and accurately reported.

Evaluates documentation, identifies potential gaps and supports continuous improvement through corrective and preventive actions.

Develops, implements and maintains administrative procedures to improve accuracy and consistency in compliance and performance reporting.

Conducts internal technical reviews and develops recommendations to optimize the use of human and material resources while meeting compliance and efficiency targets.

Serves as the primary liaison with regulatory agencies for matters related to permits, audits, and performance reporting.

Coordinates responses to compliance inquiries and ensures corrective actions are tracked to resolution.

Ensures adherence to established policies, procedures and standards.

Reviews, develops and implements policy and procedures, as necessary, to improve program efficiency, and conducts staff meetings or prepares correspondence to disseminate information.

Receives, reviews and acts on plans and procedures developed by staff, as appropriate.

Reviews various reports, including activity logs and incident reports, and approves actions or makes recommendations for Departmental procedures.

Conducts simple and in-depth research, as necessary, to project long-range needs for overall utilities system operations and enhancement of technology, and associated cost estimates.

Prepares and presents oral and written reports to Utilities Director and other management personnel as requested or otherwise deemed appropriate.

Confers with division management and consulting engineers to determine proper operation of distribution and collection systems and/or modifications available to improve efficiency.

Prepares and/or modifies specifications for equipment and materials, reviews bid proposals and recommends award of purchase contracts.

Assists in development of annual budget proposals and assists in analyzing budget requests of various Utilities divisions and programs.

May conduct research to develop long-range capital expenditure plans .

Informs and advises officials of the City, Brevard County and other public and private sector agencies, as appropriate, about financial, engineering, and other needs of the system. Receives complaints and/or inquiries from Utilities customers and/or the general public pertaining to Utilities and personnel activities, policies, procedures, etc., and responds based on considerable knowledge of Utilities Department policies and activities, or initiates further review and investigation of complaints by appropriate personnel. Confers with parties involved and reviews available documentation and prepares verbal and/or written responses and recommendations for presentation to offended parties, personnel involved and appropriate supervisory personnel, as appropriate. Directs such corrective action as warranted by customer inquiry or complaint.

Develops and implements processes, procedures and administrative controls.

Performs internal technical and process audits and develop corrective recommendations to optimize the use of human and material resources.

Collaborates with City staff to develop sustainability initiatives, performance dashboards and data-driven evaluation tools.

Provides analysis and technical guidance on the environmental and operational impacts of utility programs and future regulatory requirements.

are maintained in accordance with the Department’s policies and procedures.

Oversees training related to the EMS requirements.

Evaluates and reports on the effectiveness of the management systems programs and coordinates the preparation, review, publication and distribution of documents, manuals and associated records.

Performs other related work as required.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.

While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

This position is General Exempt and is covered under Personnel Policies and the Administrative Code.

Health Insurance: Health care plan options include HDHP, OAPIN and OAP through Cigna.

Dental Insurance: Dental coverage is offered in three plans that include DHMO & PPO High/Low plans.

Vision Insurance: Vision coverage includes an annual eye exam, frames and lenses or contact lenses in lieu of eyeglasses.

Life Insurance: The City of Palm Bay provides each employee with life insurance in the amount of one time their annual base salary at no cost.

Additional coverage is available at the employee's cost up to the Guaranteed Issue amount of $250,000.

Dependent/Spouse Life Insurance: The City of Palm Bay provides each employee with dependent/spouse life insurance in the amount of $5,000 per dependent at no cost.

Additional coverage is available at the employee's cost.

Short Term Disability: Coverage pays 66 2/3% of employee's annual base salary during a short-term disability period not to exceed 26 weeks.

Long Term Disability: Coverage pays 66 2/3% of employee's salary at time of disability after a 180 consecutive day waiting period.

Defined Contribution Retirement Plan: City contributes a base of 3%.

Employees may contribute up to 6% and the City will match the employees contribution.

Holidays: 11 holidays and 1 birthday holiday and 1 floating holiday.

Paid Leave: Accrue 96 hours of vacation and sick leave per year.

Accrued vacation hours increase after 10 years of service.

Administrative leave for exempt employees – 48 hours per year.

• Yes
• No
• Did not complete high school
• High School diploma, GED or equivalent
• Associate degree in environmental engineering/science/technology, construction management, public administration, or other closely related
• Bachelor’s degree or higher in environmental engineering/science/technology, construction management, public administration, or other closely related
• Degree in an unrelated field
• None
• Less than 5 years
• 5 to 6 years
• 7 to 8 years
• 9 or more years
• None
• Less than 3 years
• 3 to 5 years
• 6 to 8 years
• 9 or more years
• Yes
• No
• Yes
• No
• Yes
• No