Utilities Manager

Strategy Development & Implementation

• Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the vision, mission, and business objectives of the company.
• Deliver the Facilities Management strategy while ensuring contractual commitments are successfully met.

Leadership

Organization Structure

Budgets & Plans

• Recommend and oversee the budget for the business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
• Lead and manage the Facilities Management function while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all the unit activities are carried out in an efficient and effective manner to meet and exceed unit objectives.
• Discuss Side-Specific-Budgets with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers budgeting is as appropriate and as accurate as possible.

Operations & Facilities Management

• Possesses extensive experience in key utilities, including but not limited to District cooling plants, Domestic water plant and network, Power distribution network, HV/LV substations and good knowledge in SCADA and BMS systems.
• Develop and monitor SLAs for the assets, and ensure that they are aligned to service delivery, client expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
• Monitor service delivery performance and lead the evaluation of suppliers performance to ensure the selection of appropriately qualified service providers at the optimum price in order to deliver the expected quality of service.
• Monitor resource utilization to ensure that the right number and talent is available for running operations as well as minor projects, mechanical & HVAC works, electrical works, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
• Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the facilities (including maintenance to equipment, Turbines, Generators, Chillers, HVAC, pumps, sewage lifting stations, substations, infrastructure networks, etc.).
• Attend all coordination meetings with the client.
• Monitor the request for quotations and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays
• Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.

Customer Relationship & Management

• Manage customers expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
• Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers issues (pertaining to cooling, power interuptions, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
• Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
• Provide technical advice to customers and represent customers in technical interfaces with third parties (such as dealing with contractors conducting any construction work on premises while ensuring that they are delivering according to the agreement) as well as furnish customers with technical advice on improvement opportunities (such as reducing utility consumption and bills) in order to increase CSR awareness and contribute in achieving a greener environment.

Contract Management

• Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
• Manage the process of revising contracts scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms & Conditions of the contract with the Legal department to ensure alignment with internal policies and any external laws and regulations.