(USA) Regional Account Coordinator at Morrison Express — Compton, USA | Base Career

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Handle operational queries amongst branches, agents and clients
Handle shipping quotes and maintain freight rate management
Ensure shipping processes are being adhered to and ensure systems are kept up to date
Monitor the operational excellence to meet KPI, including OTP, Data quality, EDI, Billings
Call out irregularities to account owner when needed
Develop and maintain good relationships with client to provide insight to account owner
Statistical understanding and generating necessary reports internally/externally
Propose continuous improvements for the planning and logistics KPIs
Follow up logistics issues and claims to any operational abnormality
Support continuous logistics ad hoc tasks

Bachelor’s degree (Business, Management, Engineering, Transportation, or associate field).
Minimum 3 years’ experience in freight forwarding and logistics (domestic or international freight forwarding) required.
Experience working with key account management teams will be a plus.
General knowledge of Imports/ Exports/ Contract Logistics/ Customs/ Rate.
Proficient in programs used for email, word processing, data manipulation (excel spread sheets), power point presentation, and general internet skills.
Strong business acumen with a keen aptitude to quickly assimilate new information.
Excellent organization, analytical, written, and oral communications skills.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Ability to think creatively and strategically to solve complex problems.
Must be a confident self-starter who can develop effective business relationships, both internally and externally.
Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.

(USA) Regional Account Coordinator