Upstream Field Application Scientist

Your Role:

• As part of the Customer Application (CA) team within Process Solutions, you are responsible for offerings under Process Materials and Cell Culture Franchise (e.g., cell culture media, cell lines, biopharma materials) and Single-Use and Integrated Platform Solutions Franchise (e.g., upstream perfusion systems).
• Act as the technical expert for upstream process development and biomanufacturing, partnering with customer’s technical teams to deliver consultative guidance and hands-on support.
• Design, execute, and validate process development, scale-up and implementation studies with customers, aligned with best practices; translating customer needs into technical outcomes.
• Communicate findings clearing through reports, meetings, and training; build trusted customer relationships and support technical onboarding.
• Key Responsibilities:
• Technical expertise and thought leadership
• Represent Merck as subject matter technical expert in commercial and technical discussions; drive best-in-class capabilities and thought leadership to enable desired outcomes and impact.
• Represent Merck as subject matter technical expert in Merck and industrial events; delivery thought leadership activities
• Apply scientific knowledge, experimental designs and hands-on process design to address complex customer needs and troubleshooting.
• Capture technical findings and contribute to case studies, references and innovation roadmaps.
• Maintain up-to-date technical collaterals, catalogs and point of views; track competitor activities and customer insights to influence portfolio positioning and strategy.
• Deliver training to customers and internal teams on upstream bioprocesses and our upstream innovative offerings.
• Develop and share customer-facing materials to support sales enablement.
• Customer engagement and value realization
• Engage customers on challenges, trends and activities around upstream bioprocesses.
• Provide technical consultative guidance, technical training and best practice recommendations to accelerate adoption and implementation
• Support, nurtures and helps to close sales opportunities
• Collaborations with internal stakeholders