Unified Communication (UC) Engineer

The Opportunity

Responsibilities

• A Unified Communications (UC) Engineer designs, implements, and maintains integrated communication systems for an organization, merging various tools like voice, video, and data into a single platform. Their responsibilities include system administration, performance monitoring, troubleshooting technical issues, and collaborating with other IT teams to ensure seamless communication for users. They often work with specific technologies like IP telephony, video conferencing, and instant messaging platforms. System design and implementation: Create and deploy comprehensive communication systems by integrating various tools like voice, video, instant messaging, and email. Administration and maintenance: Manage and configure communication platforms such as Cisco Unified Communications Manager (CUCM), and maintain high availability of services. Troubleshooting and support: Resolve technical issues with voice, video, and messaging systems, and provide escalated support for users. Performance monitoring: Monitor system performance and proactively identify and resolve problems to ensure optimal performance and uptime. Collaboration: Work with other IT teams and vendors to integrate communications systems into existing infrastructure and troubleshoot issues.
• Project management: Lead and manage projects to improve or expand the organization's unified communications infrastructure. Qualifications Required
• Certifications- CCNA or CCNP Collaboration and SEC+ or Securtity X/ CASP
• Clearance level - TS SCI Clearance
• Experience - At least 5 years experience
• Technical proficiency: Experience with specific UC products like Cisco's CUCM, Jabber, and other voice and video conferencing systems is often required.
• Desired
• Networking knowledge: A strong understanding of networking principles is essential for managing and integrating communication systems.
• Troubleshooting skills: The ability to analyze issues using tools like packet capture software (e.g., Wireshark) and deciphering system traces is crucial.