Underwriting Client Specialist III

This Job Description Does Not Constitute A Contract For Employment Underwriting Client Specialist III This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager. POSITION SUMMARY: The Underwriting Client Specialist III is a high-level underwriting operations role focused on strategic risk evaluation, process optimization, and advanced client relationship management. This position serves as a key liaison between underwriting, agents, and internal stakeholders, ensuring the efficiency and accuracy of policy transactions while providing technical expertise and mentorship. With a deep understanding of underwriting principles and data-driven decision-making, the Underwriting Client Specialist III takes on more complex risk assessments, collaborates on business strategy, and contributes to cross-functional initiatives. This role requires a proactive leader with strong analytical skills, exceptional communication abilities, and a problem-solving mindset. *This role supports all underwriting with an immediate focus on Personal Lines. Principal Accountabilities: 1. Planning and Delivery: • Conduct highly complex risk evaluations, reviewing underwriting data, financials, and market trends to provide comprehensive policy recommendations. • Apply expert-level knowledge of insurance products and regulations to ensure compliance with underwriting guidelines. • Serve as a technical underwriting expert, guiding underwriters and client specialists in making sound underwriting decisions. • Participate in and lead underwriting audits to assess risk exposure and ensure adherence to best practices. • Manage escalated cases, providing customized underwriting solutions while maintaining a balance between risk management and customer service. 2. Business Insight and Analytics: • Utilize advanced data analytics and underwriting metrics to drive operational improvements, influencing decision-making at a strategic level. • Develop and refine underwriting workflows and automation solutions to improve efficiency and reduce manual errors. • Collaborate with IT and analytics teams to enhance underwriting systems and ensure seamless policy processing. • Monitor industry trends and competitor insights, proactively recommending adjustments to underwriting policies and pricing strategies. • Drive initiatives to improve customer experience, risk selection, and overall underwriting profitability. 3. Communication and Relationship Building: • Act as a primary escalation point for complex agent inquiries, providing expert guidance and customized solutions. • Lead agency visits, training sessions, and relationship-building efforts to strengthen partnerships with external stakeholders. • Foster collaborative relationships between underwriting teams, sales, and customer service to ensure seamless policy servicing. This Job Description Does Not Constitute A Contract For Employment • Provide clear, concise, and persuasive communication to align underwriting teams, agents, and clients with company goals. 4. Leadership: • Mentor and coach junior underwriting specialists, sharing knowledge and fostering a culture of professional growth. • Serve as a go-to resource for internal underwriting teams, offering support and training on underwriting principles, industry trends, and system updates. • Take an active leadership role in cross-functional projects, ensuring underwriting perspectives are well-represented in company-wide initiatives. • Champion continuous improvement efforts, identifying inefficiencies and implementing solutions that enhance underwriting effectiveness 5. Compliance & Regulatory Alliance: • Ensure compliance with insurance regulations, underwriting guidelines, and corporate policies. • Stay current on compliance requirements, industry best practices, and evolving underwriting laws making necessary recommendations for process adjustments. • Conduct periodic underwriting training sessions to keep the team informed of new guidelines and emerging risks. Job Requirements: Experience: • Minimum 3-5 years of experience in an underwriting and/or insurance operations role preferred. • Strong knowledge of property and casualty insurance products required; comprehension with Personal Lines strongly preferred. • Demonstrated ability to handle complex underwriting decisions, escalations, and policy negotiations. • Prior experience working with underwriting technology, automation tools, and data analytics is highly desirable. Education: • Bachelor’s degree preferred but not required. • Further education/experience in insurance-related fields is an advantage. Skills: • Expert-level underwriting knowledge with strong analytical and problem-solving abilities. • Advanced proficiency in underwriting software, risk modeling tools, and data analytics platforms. • Strong leadership, mentorship, and team collaboration skills with the ability to drive initiatives and influence change. • Exceptional communication abilities, both written and verbal, with the ability to engage with agents, clients, and internal teams effectively. • Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast- paced environment. This Job Description Does Not Constitute A Contract For Employment • Strong business acumen, with the ability to assess profitability, risk exposure, and market trends to influence underwriting decisions. Salary Range: $58,000 – $62,000 per year. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate’s experience and qualifications.

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