UAS ROC Flight Operator

Responsibilities

• Flight Operations:
• Conduct autonomous drone flights using advanced flight control software and hardware systems.
• Monitor and control drone missions in real-time from the Control Center.
• Ensure all flights are conducted in compliance with company policies and regulatory requirements.
• Perform pre-flight and post-flight checks, including battery management, system diagnostics, and data logging.
• Mission Planning:
• Develop and execute detailed flight plans based on mission objectives.
• Analyze environmental conditions and terrain to optimize flight routes.
• Coordinate with other team members and departments to ensure mission success.
• Safety and Compliance:
• Adhere to all safety protocols and procedures during drone operations.
• Stay updated on current aviation regulations and industry best practices.
• Report and document any incidents, malfunctions, or anomalies during flights.
• Data Management:
• Collect, process, and analyze data gathered during drone missions.
• Maintain accurate records of flight logs, maintenance, and operational data.
• Collaborate with data analysts to ensure the integrity and usefulness of collected data.
• Technical Support:
• Troubleshoot and resolve technical issues with drone systems.
• Provide feedback and suggestions for improvements in drone technology and operational procedures.
• Shift Work:
• Work in rotating shifts, including overnight shifts and weekends, to ensure 24/7 coverage of drone operations.
• Be on-call during scheduled nights and weekends to respond to urgent operational needs and emergencies.
• Customer Service Experience:
• Proven customer service experience working with both internal and external customers to address inquiries, resolve issues, and ensure satisfaction.
• Experience handling customer concerns in a timely and empathetic manner, ensuring a positive customer experience.
• Collaboration skills to work effectively with internal teams to resolve customer issues and improve service delivery.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in a relevant field preferred
• Licensed FAA Part 107 drone operator
• At least 1-2 years of proven experience in drone operation, aviation, or remote-control systems is highly desirable
• Must be willing to work in rotating shifts and be on-call during weekends as needed
• Successfully work both independently and as part of a high-performance team.
• Familiarity with GIS software and data integration.
• Great customer-facing skills.
• Strong communication skills – written, verbal, and presentation.
• Self-motivated, self-starter, energetic, assertive.
• Ability to work independently and make quick decisions in high-pressure situations
• Ability to maintain focus and attention to detail while monitoring screens and systems for extended periods during the entire shift
• Ability to self-learn in a highly dynamic and ambitious work environment
• Ability to work collaboratively in a team environment and adapt to changing priorities and challenges.
• Ability to work long hours and sit for extended periods while operating equipment.

We offer