[UAE] CX Design Consultant

• Demonstrate a strong understanding of the Abu Dhabi government services ecosystem, including the roles and interactions of government entities, Service Owners, Technology teams and central government stakeholders.
• Demonstrate familiarity with the TAMM platform and its role in the delivery of Abu Dhabi government services.
• Understand and apply the Effortless Customer Experience framework, relevant government service design principles, standards and guidelines.
• Preferably have knowledge of CX Hub, the Department of Government Enablement (DGE) portal for government services.
• Ensure service designs and associated deliverables are aligned with applicable Abu Dhabi government requirements, standards and customer experience principles.

• Liaise and coordinate between Service Owners, business stakeholders, Technology teams and other relevant parties throughout the service design lifecycle.
• Facilitate stakeholder discussions and drive alignment on service requirements, improvement opportunities and future-state designs.
• Coordinate the review and validation of service design deliverables and ensure stakeholder feedback is appropriately incorporated.
• Track actions, decisions, dependencies and outstanding requirements to support timely delivery.
• Manage multiple services and workstreams concurrently while maintaining the quality and consistency of deliverables.
• Prepare and present service design findings, recommendations and deliverables to working-level and senior stakeholders.
• Experience in Customer Experience, Service Design, Business Process Design, Management Consulting, Government Transformation, or a related field.
• Hands-on experience designing or redesigning services using established service design methodologies and tools.
• Strong practical capability in developing customer personas, customer journey maps, service blueprints and service delivery processes.
• Strong understanding of the Abu Dhabi government services environment.
• Familiarity with TAMM, the Effortless framework and Abu Dhabi government service design principles and standards.
• Strong workshop facilitation, stakeholder engagement and requirements-gathering capabilities.
• Strong analytical and problem-solving skills, with the ability to translate findings into practical service improvements.
• Ability to produce clear, structured and high-quality documentation and presentations.
• Ability to coordinate across multiple stakeholders and manage multiple services or workstreams simultaneously.
• Arabic speaking is mandatory, with professional proficiency in English also required.

• Hands-on experience with ARIS business process modelling tool.

Joining Sia means integrating into a globally recognized firm that fosters personal growth through our unique Sia Village concept, which promotes a community-driven culture reinforced by values of Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support, and Employee Wellbeing, ensuring a fulfilling career path.

What a career at Sia offer you?

• Competitive compensation: an competitive salary and benefits package, benchmarked against the market to ensure the most competitive offers.
• Entrepreneurial spirit: Join us on an entrepreneurial journey that not only fosters innovation but also empowers you to drive your own success. Dive into a culture where your ideas shape the future.
• Tailored career advocacy program: Receive dedicated support designed to help you achieve your professional aspirations. Our program pairs you with mentors who provide actionable feedback, ensuring continuous progress and success in your career path.
• Continuous growth: Engage with ongoing opportunities for learning and development, particularly in new and emerging topics. Stay ahead of the curve by continually advancing your knowledge and skills.

At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging.

We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion.

Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact.

We are guided by the pursuit of understanding and take pride in being able to provide meaningful solutions to our clients’ unique challenges.

We bring our whole selves to work and strive to listen, observe, understand and be understood.

To learn more about our mission, values, and business sectors, please visit our website.

Sia is an equal opportunity employer.

All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Sia is a specialist Management Consulting firm born in Paris, France in 1999 and has grown into a global firm with over 3,000 employees and annual revenue exceeding $500m.

Our culture is strongly oriented towards high-quality expertise and delivering excellent results and outcomes for our clients, which include a wide range of multinational companies.

Testament to its success, Sia has shown double-digit growth every year since inception.

Sia is a pioneer of Consulting 4.0, putting us at the forefront of the technology revolution, deploying augmented Consultants capable of leveraging emerging digital technology to enhance and improve their cognitive reasoning, analysis and planning.

Supported by Augmented & Artificial Intelligence, Automation and Data Science we empower our clients to make the right decisions at the right time for the right reasons.

With our consultants representing 41 different nationalities, we are a highly diverse team spread across 48 offices in 19 countries.

However, using innovative technologies such as our own in-house apps, social networks, and digital tools, we provide a truly integrated global service.

Sia is an equal opportunities employer, committed to diversity, inclusion, and employee well-being.

Our diversity and inclusion networks (local and global) contribute to a pipeline of initiatives to enhance employee quality of life and foster a caring environment to work in.

Employees are encouraged to contribute to these initiatives and drive positive change in the organisation across 5 pillars: Women@Sia, Multi-Ethnic, Well-being, and Environment.

In the Middle East, Sia provides expert advisory services on strategy & execution, innovation, operational performance & cost reduction, cyber & data security, efficient organisation, transformation & change management, HR performance, and IT performance.

In addition to these services, Sia Institute, Sia Partners’ world-class international training arm, provides a wide range of learning programs and workshops with modules successfully delivered across various locations and sectors, particularly in the Middle East.

the Sia Village?

Excellence | Entrepreneurship | Innovation | Teamwork | Care & Support | Employee Wellbeing

These are the six core values that guide all our actions.

As an expression of our values, our Sia Village concept describes our commitment to fostering a sense of community within and among our offices.

We believe that knowledge sharing is the key, not only to innovation, but to the growth and development of our people.