Tutoring Services Scheduling Assistant

• Answers tutoring services questions face-to-face, on the phone, and through e-mail in an efficient and courteous manner.
• Assists students in scheduling tutoring sessions and checking in for appointments.
• Directs tutoring services traffic by leading students to their tutors.
• Interprets tutoring services policies and procedures to students.
• Assists the Learning Commons Director, Learning Strategist, and other Learning Commons faculty and staff with project support as needed.
• Monitors and maintains the physical area of tutoring services and monitors online tutoring referrals via the tutoring email account and early alert system.
• Supports tutors and serves as a resource for institutional knowledge, policies, procedures, etc.
• Maintains Scheduler shifts and coordinates with tutors and students when appointments need to be canceled or amended.
• Enters interactions and appointments and maintains data for improved service delivery.

Skills, Abilities, and Experience: Ability to communicate clearly and in a friendly and positive manner with staff and tutoring customers from diverse ethnic, socioeconomic and academic backgrounds.

Excellent customer service skills.

Comfortable working independently and with a team within established policies, procedures, and guidelines.

Comfortable working with new technology and communicating in an online environment.

Ability to prioritize tasks and competing priorities in a timely manner.

Enthusiasm for student support, curiosity, and willingness to engage in new technologies and initiatives.

• Skills, Abilities, and Experience: Ability to communicate clearly and in a friendly and positive manner with staff and tutoring customers from diverse ethnic, socioeconomic and academic backgrounds. Excellent customer service skills. Comfortable working independently and with a team within established policies, procedures, and guidelines. Comfortable working with new technology and communicating in an online environment. Ability to prioritize tasks and competing priorities in a timely manner. Enthusiasm for student support, curiosity, and willingness to engage in new technologies and initiatives.
• Ability to communicate clearly and in a friendly and positive manner with staff and tutoring customers from diverse ethnic, socioeconomic and academic backgrounds.
• Excellent customer service skills.
• Comfortable working independently and with a team within established policies, procedures, and guidelines.
• Comfortable working with new technology and communicating in an online environment.
• Ability to prioritize tasks and competing priorities in a timely manner.
• Enthusiasm for student support, curiosity, and willingness to engage in new technologies and initiatives.

Additional Comments About Us Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.

Our Vision Passionate people transforming lives and building strong communities one student at a time.

Our Mission Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life.

The College advances economic development in the Tri-County region by preparing a highly-skilled workforce.

Our Values Integrity: We lead by example and are steadfast in upholding high ethical standards.

Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.

Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.

Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.

Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.

Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.

Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.

Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.

Our Vision Passionate people transforming lives and building strong communities one student at a time.

Our Mission Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life.

The College advances economic development in the Tri-County region by preparing a highly-skilled workforce.

Our Values Integrity: We lead by example and are steadfast in upholding high ethical standards.

Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.

Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.

Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.

Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.

Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.

Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.

This position is not eligible for benefits.