Tutor Matching Specialist

Guide prospective customers through the tutor selection and booking process via inbound phone, and email

Consult with parents and students to understand their learning goals, scheduling preferences, and budget requirements

Recommend tutors that best fit each family's unique profile and learning style

Support customers to book in their first tutoring session and ensure it goes smoothly, coordinating calendar logistics with customers

Assist customers with account management, re-matching families with new tutors when needs change, and resolving billing or refund inquiries

Build strong relationships with customers by delivering exceptional service and maintaining deep knowledge of our platform and tutoring offerings

Collaborate with team members to improve customer experiences, streamline processes, and achieve team goals

Bachelor's degree

Experience in customer service, customer success, admissions, enrollment, hospitality, retail, sales, or other customer-facing roles

Excellent communication skills, particularly when speaking with customers over the phone

Comfortable juggling communication across multiple channels, including email and chat

Proven ability to build immediate trust and consultatively guide customers toward the right decisions via phone, email, and live chat

Strong organizational skills, with high comfort managing calendars and scheduling platform bookings accurately

Ability to balance customer satisfaction with business goals, owning the customer's outcome

Ability to work both weekday and occasional late shifts until early evening

Experience handling customer support inquiries, including billing, refunds, or account management, is a plus

Passion for education, helping families succeed, and delivering an exceptional customer experience