TSS - Customer Service Coordinator 3rd Shift

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team.

This is a great opportunity for individuals who are outgoing, customer-focused individuals to help support our customers across the country.

In this role, Transportation Customer Service Coordinators will monitor route status, manage inbound and outbound call center communications, and provide required information using Penske Systems.

Why is Penske Logistics for you?

We take pride in offering a competitive wage and great benefits including:

Base Pay: $20.00 per hour (3rd Shift: $1.00 per hour Shift Differential)

This position supports a 24/7 operation and flexibility to work weekends and holidays are required.

You will have two days off per week (one weekday and one weekend).

This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4-6 weeks once hired on 1st shift Monday - Friday 9am - 3pm. with potential opportunity for remote work once completed.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401K

• Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed

Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods

Answers and processes requests received through inbound calls and emails in a timely manner

Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers

Escalates all non-routine customer inquiries appropriately to solve operational issues

Serves as the primary contact for data collection, audit, and reporting of various performance metrics

Supports with root cause analysis, use of reporting tools, and Key Performance Indicators

Other projects as assigned by