TSB | Specialist Customer Service Manager | Grade E | Customer Support | Flexible Location | 12M Secondment

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrable focus on internal controls and problem-solving abilities.

Existing knowledge, or a willingness to learn about key regulatory requirements for Customer Service.

A critical thinker who can positively influence others to think differently.

Strong planning and organisational skills, proven ability to deliver to timelines, experience with managing, prioritising, and delivering multiple tasks.

Excellent verbal and written communication skills and experience of delivering potentially challenging messages to Senior Management.

Strong internal and external stakeholder management and influencing skills.

Attention to detail is a key skill required to be successful in this role.

At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return

Inclusion matters at TSB . We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

When applying, please consider the travel distance, time and cost to your chosen office location.

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk