Trust & Risk Agent

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

The Trust & Risk team is a high-impact team that ensures Whatnot is a safe and trusted platform for our buyers and sellers. As a Trust & Risk Agent you will work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.

Provide inbound email support for users experiencing trust and safety issues

De-escalate and educate customers through clear and accurate exchange of information that leads to a successful resolution and improved marketplace safety

Thoughtfully investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction

Serve as the escalation point for issues requiring nuanced understanding of language and culture

Work with other departments to research and resolve open questions

Efficiently work through a backlog of open issues and monitor performance of key operations