Trust and Safety Analyst, Developer Experience and Ecosystem Programs

Responsibilities

• Drive calibration and quality assurance for program operations.
• Serve as Subject Matter Expert (SME) for ecosystem programs requirements and procedures.
• Handle escalations and complex cases from developers and cross-functional teams.
• Support an AI-first operation by providing critical human judgment and expertise.
• - Drive calibration and quality assurance for program operations. - Serve as Subject Matter Expert (SME) for ecosystem programs requirements and procedures. - Handle escalations and complex cases from developers and cross-functional teams. - Support an AI-first operation by providing critical human judgment and expertise.

Minimum qualifications:

Preferred qualifications:

Qualifications

• Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields. Preferred qualifications: - Master's degree in relevant field. - Education in, or experience with, machine learning. - Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python). - Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels. - Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.