Travel Reservation & Ticketing Agent ( Arabic Speaking )
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Diala Travel & Tourism is seeking a detail-oriented Reservation & Ticketing Agent to handle flight reservations, ticket issuance, and customer service.
Key Skills for This Role
Responsibilities
- Book, issue, reissue, and cancel domestic and international flight tickets
- Handle flight reservations through GDS systems such as Amadeus, Sabre, or Travelport Galileo
- Process ticket exchanges, refunds, voids, and fare recalculations
- Monitor airline schedule changes and inform customers of updates
- Ensure compliance with airline fare rules, baggage policies, and ticketing procedures
- Calculate and quote airfares, taxes, and service fees accurately
- Manage group bookings and special travel requests
- Assist clients with travel inquiries via phone, email, and in person
- Provide professional advice on flight options, routes, connections, and travel requirements
- Resolve customer complaints and ticketing issues efficiently
- Verify passport validity, visa requirements, and travel restrictions
- Prepare daily sales and ticketing reports
Requirements
- Diploma or Bachelor’s degree in Tourism, Travel, Hospitality, Business Administration, or related field
- Minimum 3 years of experience in airline reservation and ticketing within a travel agency or airline environment
- Proficiency in at least one GDS system: Amadeus, Sabre, or Travelport Galileo
- Strong knowledge of flight reservations, ticket issuance, fare construction, reissues, exchanges, refunds, EMDs, BSP procedures, airline fare rules, baggage policies, IATA standards
- Proficiency in Microsoft Office applications
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- Ability to work under pressure and meet deadlines
- Problem solving and conflict resolution skills
- Strong organizational and multitasking abilities
- Professional appearance and attitude
Full Job Posting
Job Summary
- We are seeking a detail oriented and customer focused Reservation & Ticketing Agent to join our travel agency team.
- The successful candidate will be responsible for handling flight reservations, ticket issuance, reissues, refunds, and travel related customer service while ensuring compliance with airline policies and industry regulations.
Key Responsibilities
- Book, issue, reissue, and cancel domestic and international flight tickets.
- Handle flight reservations through GDS systems such as Amadeus, Sabre, or Travelport Galileo.
- Process ticket exchanges, refunds, voids, and fare recalculations.
- Monitor airline schedule changes and inform customers of updates.
- Ensure compliance with airline fare rules, baggage policies, and ticketing procedures.
- Calculate and quote airfares, taxes, and service fees accurately.
- Manage group bookings and special travel requests.
- Assist clients with travel inquiries via phone, email, and in person.
- Provide professional advice on flight options, routes, connections, and travel requirements.
- Resolve customer complaints and ticketing issues efficiently.
- Maintain high standards of customer satisfaction and service quality.
- Verify passport validity, visa requirements, and travel restrictions.
Requirements
- Diploma or Bachelor’s degree in Tourism, Travel, Hospitality, Business Administration, or related field.
- Minimum 3 years of experience in airline reservation and ticketing within a travel agency or airline environment.
- Experience handling both domestic and international travel bookings.
- Proficiency in at least one GDS system: Amadeus, Sabre, or Travelport Galileo.
- Strong knowledge of flight reservations and ticket issuance, fare construction and pricing, reissues, exchanges, refunds, and EMDs, BSP procedures and airline ticketing regulations, airline fare rules and baggage policies, IATA standards and travel industry practices.
- Proficiency in Microsoft Office applications.
- Excellent communication and customer service skills.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Problem solving and conflict resolution skills.
- Strong organizational and multitasking abilities.
- Professional appearance and attitude.
Preferred Qualifications
- Certification in airline reservation and ticketing.
- Knowledge of BSP reporting and reconciliation.
- Experience with corporate travel accounts.
- Familiarity with visa and travel insurance procedures.
- IATA/UFTAA certification is an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Diala Travel & Tourism
Reservation, Ticketing & Holiday Consultant (Arabic Speaking)
Dubai, UAE
Diala Travel & Tourism is seeking an Arabic-speaking Reservation, Ticketing & Holiday Consultant in Dubai to manage airline reservations, ticketing, and holiday package sales. The role requires at least 3 years of experi
Travel Reservation & Ticketing Agent ( Arabic Speaking )
Dubai, UAE
Diala Travel & Tourism seeks a detail-oriented Reservation & Ticketing Agent with Arabic fluency to handle flight bookings, ticketing, and customer service. The role requires GDS proficiency (Amadeus, Sabre, or Galileo)
Junior Accountant - Travel and Tourism
Dubai, UAE
A travel company in Dubai seeks a Junior Accountant with 1-2 years of experience in the travel industry. Responsibilities include recording transactions, managing accounts payable/receivable, preparing VAT returns, and e
Junior Accountant - Travel and Tourism
Dubai, UAE
We are a travel company and tour guide with strong partnerships with various tour operators, airlines, and hotels to ensure you receive the finest care throughout your trip in Dubai Al Maktoum Street, Port Saeed - Deira
Reservation, Ticketing & Holiday Consultant (Arabic Speaking)
Dubai, UAE
Travel Reservation & Ticketing Agent ( Arabic Speaking )
Dubai, UAE
Junior Accountant - Travel and Tourism
Dubai, UAE
Junior Accountant - Travel and Tourism
Dubai, UAE