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Travel Consultant - Global Visas
Marcopolo Holidays
Sharjah, UAE
Full Time
Mid
Onsite
2 days ago
Visa ConsultingClient Relationship ManagementSalesMicrosoft 365CommunicationEnglish
Free
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Visa ConsultingClient Relationship ManagementSales
About the Role
Marcopolo Holidays is seeking a Travel Consultant specializing in Global Visas to join their team in Sharjah. The role involves managing the entire tourist visa application process, building client relationships, and achieving sales targets.
Key Skills for This Role
Visa ConsultingClient Relationship ManagementSalesMicrosoft 365CommunicationEnglish
Responsibilities
- Deliver personalized visa consulting services, managing the entire tourist visa application process including electronic document collection, online application submissions, and follow up with embassies or consulates
- Establish and maintain long term relationships with clients by offering ongoing support, updates, and expert advice on tourist visa related matters
- Clearly and effectively communicate with clients, providing timely updates, educating them on the visa process, timelines, and requirements
- Approach each client interaction with a sales driven mindset, focused on achieving sales targets while providing exceptional service
- Proactively seek opportunities for continuous process improvement and stay informed of changes in visa regulations and procedures
- Utilize digital tools for efficient document management and stay updated with the latest tech advancements to enhance service delivery
Requirements
- Minimum of 2 years experience in visa consulting or a related field in operations, sales, or customer service, specifically in tourist visa processing
- Competent with Microsoft 365 Suite applications (Teams, Outlook, etc.)
- Minimum University Bachelors degree or higher
- Ability to relocate to/work in Sharjah, United Arab Emirates
- Fluent written & spoken English (at an advanced level)
Full Job Posting
Key Responsibilities
- Deliver personalized visa consulting services, managing the entire tourist visa application process, including electronic document collection, online application submissions, and follow up with relevant embassies or consulates.
- Establish and maintain long term relationships with clients by offering ongoing support, updates, and expert advice on tourist visa related matters.
- Clearly and effectively communicate with clients, providing timely updates, educating them on the visa process, timelines, and requirements to ensure they are fully informed at every step.
- Approach each client interaction with a sales driven mindset, focused on achieving sales targets while providing exceptional service and always keeping the best interest of the client at the forefront.
- Proactively seek opportunities for continuous process improvement and stay informed of changes in visa regulations and procedures to keep services current and compliant.
- To streamline the visa application process, utilize digital tools for efficient document management, and stay updated with the latest tech advancements to enhance service delivery.
Requirements
- The ideal candidate will thrive in a fast paced, entrepreneurial environment and possess strong client centric interpersonal skills.
- Self initiative, strong interpersonal communication skills, a knack at embracing new technologies, and a strong work ethic are essential.
- Minimum of 2 years experience in visa consulting or a related field in operations, sales, or customer service, specifically in tourist visa processing.
- Competent with the array of Microsoft 365 Suite applications (Teams, Outlook, etc.).
- Minimum University Bachelors degree or higher.
- Ability to relocate to/work in Sharjah, United Arab Emirates.
- Fluent written & spoken English (at an advanced level). Additional language skills are a plus.
Benefits
- Compensation commensurate with experience & expertise.
- Fully sponsored UAE Residence Visa for applicants requiring one to work in the UAE.
- Medical Insurance.
- Ongoing L&D opportunities.
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