Transportation Manager

Track every load from booking to delivery in Chuk, our internal platform; keep records complete and current.

Provide near real-time visibility into inbound operations for merchandising, finance, and store leadership.

Report on the KPIs that matter - freight cost per load, cost as a percentage of net revenue, on-time delivery, schedule adherence, detention, and accessorial charges - and surface trends and recommendations to leadership.

Serve as the primary point of contact for drivers: appointment confirmations, directions, and real-time issue resolution by phone throughout the day.

Communicate proactively with carrier dispatch on delays, reschedules, and exceptions - keeping loads on task and internal teams informed.

Evaluate and onboard new carriers to improve reliability and cost performance.

Build the freight playbook for new market launches: carrier coverage, lane setup, receiving standards, and cost benchmarks.

Improve the systems and processes behind scheduling, tracking, and performance reporting as volume grows.

4+ years in transportation, freight brokerage, dispatch, or logistics operations, including direct experience negotiating rates with carriers

A track record of measurably reducing freight cost - not just coordinating shipments

Strong verbal communication and the confidence to hold carriers accountable. Clear, real-time phone communication with drivers and carrier dispatchers is an essential daily function of this role.

Strong spreadsheet skills; comfort building tracking and reporting tools, and working in an internally built platform (Chuk) rather than off-the-shelf software

Highly organized, with the ability to manage many moving parts and stay ahead of exceptions

Experience with a TMS or load-tracking platform is a plus

High school diploma or equivalent required; coursework or certification in logistics or supply chain is a plus

Freight cost as a percentage of net revenue trending down against plan, quarter over quarter

A carrier scorecard in place, with volume actively allocated based on performance

Detention and accessorial charges materially reduced

On-time delivery and schedule adherence improving, with dock congestion the exception rather than routine

Every new market launched with carrier coverage and cost benchmarks in place before the first load arrives

This is primarily a desk-based role based in Seattle. It includes periodic travel to our facilities to observe receiving and processing firsthand, identify bottlenecks, and build working relationships with market teams. Time on site involves moving about an active warehouse environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.