Transportation Customer Experience Representative ll Representiave ll

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation , we are more than just North America’s largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design.

Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio , and operating state-of-the-art manufacturing facilities in Troy, Ohio , Mountaintop, Pennsylvania, and Goodyear, Arizona , we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation.

Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson.

Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for a Transportation Customer Experience Representative ll, in our Troy, Ohio location.

• Will be a primary point of contact for scheduling delivery appointments to Clopay accounts on behalf of carrier network.
• Responsible for making sure appointments are input properly in TMS system.
• Works with carriers to make sure load pick-ups and deliveries are occurring in proper time frame.
• Works hand in hand with Shipping department to identify load completion times.
• Work with load tracking system to verify arrival times satisfy the appointment times provided to customers.
• Support and act as backup for scheduling team, customer experience team and job site coordinator
• Develop and maintain process flow charts for team for OP&C, load tracking and appointment setting within TMS, along with new initiatives as needed.