Transitional Housing Support Worker

• Respond appropriately to crises, emergencies, conflicts, and resident concerns.
• Utilize trauma-informed and de-escalation practices.
• Assist residents in developing and implementing safety plans.
• Conduct risk assessments and identify emerging concerns.
• Monitor resident wellbeing and building safety.
• Contact emergency services when required.
• Escalate significant concerns in accordance with organizational policies and procedures.
• Complete incident reporting and follow-up documentation.

• Promote family wellbeing and healthy family functioning.
• Support women, children, and families residing in the program.
• Collaborate with the Child & Youth Worker and Mental Health Counsellor as appropriate.
• Assist families in accessing parenting, child, youth, and family support services.
• Encourage participation in child and family programming and activities.

• Contribute to the creation and maintenance of a safe, clean, and welcoming residential environment.
• Conduct routine health, safety, and security checks.
• Monitor common areas and shared spaces.
• Report maintenance, safety, and facility concerns.
• Assist with inventory management and distribution of supplies.
• Support donation management and organization.
• Assist with transportation coordination, appointments, and operational logistics as required.
• Support the day-to-day operations of the program and residence.

• Maintain accurate and timely resident records.
• Complete shift notes, case notes, communication logs, and reports.
• Document resident interactions, referrals, progress, concerns, and follow-up actions.
• Complete incident reports and required program documentation.
• Participate in shift handovers and communication processes.
• Ensure documentation is objective, professional, and completed within required timelines.
• Maintain confidentiality in accordance with organizational policies and legislation.
• Track and compile monthly KPI reports.

• Participate in mandatory bi-weekly team meetings.
• Engage in ongoing training and professional development.
• Collaborate with fellow Support Workers, the Home Manager, Child & Youth Worker, Mental Health Counsellor, volunteers, and community partners.
• Contribute to a positive team culture and shared accountability model.
• Support continuity of care by ensuring effective communication across shifts.

What you’ll bring to the team:

• Communication skills and active listening
• Passion for uplifting and supporting women
• Resilience
• Positive Attitude
• Reliability
• Emotional Intelligence
• Conflict resolution
• Strong critical thinking skills

What we're looking for

• Degree or Diploma in a related human/social service field such as Social work or Social service work OR Child and Youth Care Work and one (1) year of recent related experience. Or an equivalent combination of relevant training, education, and experience.
• Social perception to work with individuals who have difficulty expressing their needs.
• Demonstrated skills in case management, assessment, and intervention, writing case notes, advocacy, conflict resolution techniques, mediation, de-escalation skills and non-violent crisis management.
• Knowledge of crisis-intervention methodologies.
• Ability to compromise, negotiate, and work well with others.
• Current First Aid/CPR Certificate is an asset.
• Access to a reliable vehicle is an asset.
• Successful candidates must provide a satisfactory Vulnerable Sector Check prior to commencing employment.

Nisa Foundation is an equal opportunity employer and is committed to complying with both the Ontario Human Rights Code and the AODA.