Transition Manager

Qualifications:

• Academic degree or equivalent experience in relevant subject matter
• Project Management certification is preferred
• Experience in transitioning complex projects
• Extended knowledge of service transition methodology, tools and templates. Has strong implementation experience.
• Minimum of 5 years of experience in transition project management
• Good understanding of change management
• Background in business processes in BPO or Shared Service Center environment
• Knowledge of process improvement methodology a plus
• Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding.
• Team Player with a strong drive to create positive work environment, able to motivate and empower employees. Ability to work effectively across team.
• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks
• Solution-oriented, proactive and out of the box thinking personality
• Excellent skills to set priorities and self-manage high volume workload
• Ability to take the lead and proactively work on solving the issues or potential risks
• Very good planning and organizational skills
• Ability to work independently in ambiguous, dynamic environment.
• Very structured way of working with focus on efficient and effective processes even under pressure
• Key Skills
• Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
• Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.