Transit Operations Manager

Manage the accurate collection, verification, and timely submission of monthly and annual reports to the FTA National Transit Database, MnDot, MetCouncil, the SWT Commission and others as needed.

Work with cross functional teams to map the customer journey, identifying pain points and opportunities for improvement across all touchpoints.

Oversee service design and execution.

Develop and implement short- and long-term operational strategies that align with agency goals and community needs.

Guide long-range transit planning, service standards, and network development.

Monitor and improve on-time performance, productivity, service reliability, customer satisfaction, and operational efficiency.

Utilize data analytics to support operational decision-making and continuous process improvement.

Prepare and manage driver ops operating budgets, and monitor expenditures to identify cost-saving opportunities.

Collaborate with the Safety and Risk Specialist to minimize incidents and improve safety.

Be the liaison between SWT and the driver contractors.

Oversee the collection and analysis of customer feedback from various channels including social media, surveys, focus groups, etc..

Identify, partner, and execute on opportunities for enhancing customer experience from loyalty programs to appreciation events.

Fleet Management Oversee the end-to-end lifecycle of transit vehicles, including capital planning, procurement, deployment, and disposal.

Manage fleet performance metrics, fuel consumption, and operational costs using maintenance management software.

Ensure all vehicles comply with federal, state, and local safety and regulatory standards.

All other duties as assigned

• Lead, coach, and develop a team of dispatch, customer experience, and transit ops staff to ensure continuous communication and smooth daily operations.
• Manage daily transit operations ensuring system-wide adherence to commission-approved KPIs.
• Lead the Transit Planner in designing, analyzing, and optimizing transit routes, timetables, and service schedules.
• Analyze ridership trends and operational data to improve service efficiency, enhance the rider experience, and identify service gaps and expansion opportunities.
• Prepare operational reports, service performance metrics, and grant proposals for transit development funding.
• Partner with internal departments, vendors, and external stakeholders to improve public transit services and implement new technologies.
• Manage and/or partner on comprehensive new-hire training programs focused on safety, equipment operation, and customer experience.
• Assist in incident investigations, respond to difficult and sensitive issues, identify and report findings and take necessary corrective action.
• Manage budgets, staffing resources, and operational priorities while continuously identifying opportunities for process improvement.
• Manage the accurate collection, verification, and timely submission of monthly and annual reports to the FTA National Transit Database, MnDot, MetCouncil, the SWT Commission and others as needed.
• Work with cross functional teams to map the customer journey, identifying pain points and opportunities for improvement across all touchpoints.
• Oversee service design and execution.
• Develop and implement short- and long-term operational strategies that align with agency goals and community needs. Guide long-range transit planning, service standards, and network development.
• Monitor and improve on-time performance, productivity, service reliability, customer satisfaction, and operational efficiency. Utilize data analytics to support operational decision-making and continuous process improvement.
• Prepare and manage driver ops operating budgets, and monitor expenditures to identify cost-saving opportunities.
• Collaborate with the Safety and Risk Specialist to minimize incidents and improve safety.
• Be the liaison between SWT and the driver contractors.
• Oversee the collection and analysis of customer feedback from various channels including social media, surveys, focus groups, etc..
• Identify, partner, and execute on opportunities for enhancing customer experience from loyalty programs to appreciation events.
• Fleet Management Oversee the end-to-end lifecycle of transit vehicles, including capital planning, procurement, deployment, and disposal. Manage fleet performance metrics, fuel consumption, and operational costs using maintenance management software. Ensure all vehicles comply with federal, state, and local safety and regulatory standards.
• Oversee the end-to-end lifecycle of transit vehicles, including capital planning, procurement, deployment, and disposal.
• Manage fleet performance metrics, fuel consumption, and operational costs using maintenance management software.
• Ensure all vehicles comply with federal, state, and local safety and regulatory standards.
• All other duties as assigned