TRANSFORMATION MANAGER L1

Role Purpose The purpose of this role is to support delivery leadership teams by ensuring smooth delivery of products and platforms on technical front.

Do

Provide technical assurance for all high value products and platforms to clients

Define the scope of technical delivery with the client in the agreement to upkeep the revenue & reputation of Wipro

Ensure successful delivery of critical projects within the organization by mitigating all the business and technology related risks.

Ensure successful software or application release; quality assurance, technical documentation, technical operations, training and technical support

Create and maintain a project plan that tracks the completion and delivery of all IT milestones, including development, quality assurance, documentation, and deployment

Highlight issues through Early Warning System to resolve any escalations proactively

Highlight all the financial, technical, functional risks which are foreseen before the start of the project and escalate it to the delivery teams to bridge the gaps

Provide timely technical assistance on client escalations within TAT

Support the external audit requirements related to product and platform processes

Review the master of service agreement terms with respect to technical implementation, the milestones to be achieved & its impact along with termination clauses

Provide Technical Solution which enables root cause and analyses system performance, along with highlighting solutions in low areas and work alongside to create performance management plan