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Transformation Lead
YouLend
Atlanta, USA
Full-time
Senior
Onsite
Discovered 1 weeks ago
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Key Skills for This Role
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Key Responsibilities
- Partner with the Head of Production Line to own the performance and strategy of our operational teams, identifying opportunities to improve productivity, quality and scalability.
- Build a deep understanding of operational performance through data, developing the KPIs and insights needed to identify opportunities, diagnose problems and measure impact.
- Own the transformation roadmap for US Operations, prioritising and delivering the highest-impact initiatives across Credit Operations, Sales and the merchant journey.
- Lead and develop a team of 2-3 Transformation Associates, setting priorities, guiding problem-solving and ensuring initiatives deliver measurable impact.
- Partner directly with our Developers to deliver scalable solutions, translating operational opportunities into technical and product improvements.
Skills, Knowledge & Expertise
- How should we redesign our Credit Operations teams to support significantly higher volumes without increasing headcount at the same rate?
- Which parts of our credit assessment and operational workflows can be automated or simplified with AI while improving decision quality?
- How should we structure our Sales teams to scale effectively while continuing to improve conversion rates and productivity?
- Where are the biggest opportunities to improve operational performance, and how should we prioritise them while balancing immediate impact with building for long-term scale?
- Exceptional problem-solving and strategic judgement with the ability to structure ambiguous problems, identify opportunities, assess trade-offs and focus the team on where it can have the greatest impact.
- Proven leadership and ownership with experience managing and developing high-performing individuals while taking responsibility for outcomes across a broader area.
- Data-driven and technically curious, comfortable working with SQL, Excel or similar analytical tools and excited by the potential of AI and automation to transform how businesses operate.
- Excellent communicator and stakeholder manager, able to influence senior stakeholders, challenge existing ways of working and drive change across multiple teams
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