Transcription Project Manager

Receive and review audio/files from digital reporters and resources

Assign transcription and scoping assignments to resource and vendors. Coordinate, manage, and track statuses as needed.

Communicate with resources regarding audio/transcript status and other client requests

Provide feedback on job submissions

Monitor department inbox to promptly respond to client questions and other requests

Handle transcription-related phone calls

Coordinate deliverables with other Operations departments

Guide clients through the client-provided audio transcription request process, including providing cost estimates

Maintain up-to-date information in databases and job boards

Quality-check, format, and finalize transcripts as needed

Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology

Other duties as assigned

1:00pm - 9:00pm EST, Monday through Friday