Transaction Management Analyst ll

Location:

• Houston
• What You Can Expect
• The Transaction Analyst position requires high performance in a fast paced, open environment. This team supports tight deadlines which directly impact profit and loss measures for the organization. Our corporate enrollment guarantee protects risk averse customers in their transition to and from other suppliers, and we play a significant role in that experience, which can influence opportunity for future business.
• Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems
• Manage registration of customer accounts through EDI enrollment transactions
• Manage end of term requirements for customer accounts through EDI drop transactions
• Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure
• Reconcile customer status and account information between systems
• Handle urgent after-hours requests related to PMVI’s and RNP’s
• Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
• Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
• Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast
• Set appropriate expectations to stakeholders
• What You’ll Bring
• High School Diploma or equivalent required
• A minimum of two (2) years work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
• Familiarity with EDI transactions and processes
• Experience in exception handling related to enrollment, drop, and change rejections
• Ability to handle multiple tasks with a high degree of urgency and accuracy
• Self-starter and self-moderator
• Additional Details
• This role is eligible for our hybrid work policy