Training Support Specialist - Admin

About Us

The Role

Qualifications

• Customer service-oriented work experience required
• Aviation experience, specifically an understanding of FAA Certification, preferred
• Private Pilot Certificate or Aircraft Dispatcher Certificate preferred
• Some college coursework preferred
• Excellent organizational and time management skills required
• Outstanding verbal and written communication skills required

Responsibilities

• Works in groups and one on one with students, proactively initiating contact while responding to student needs
• Verifies student schedules are effectively and efficiently built, resulting in a high degree of student success
• Coaches students with scheduling or performance issues and intervenes on behalf of students as needed
• Completes pre-arrival phone calls and checklist to ensure students arrive prepared, conducts day 1 student check ins, and conducts weekly orientation meetings and instructor meetings