Training Support Admin (Part-Time)

We are looking for a highly organised Training Support Administrator to assist in the management of the day-to-day operations of our customer training function. This role will play a key part in ensuring the smooth delivery of training to our customers across various formats, including on-site, online, and at customer sites.

You will be responsible for administrative tasks that supports customer and employee development, operational excellence and compliance. You will collaborate with internal stakeholders, and external partners to ensure our customers and workforce receive timely, effective and engaging training. This role plays a key part in supporting the Training Co-ordinator and a team of trainers who deliver training. You will ensure our training sessions are well planned, effectively executed and meet the needs of diverse learners.

This position offers room for professional growth, including opportunities across the four pillars of The Investigo Group.

Provide comprehensive administrative support to the Training team, ensuring the smooth day-to-day operation of training activities.

Welcome delegates on the first day of each course by managing the training reception desk, ensuring a professional and positive customer experience.

Communicate training schedules, changes and updates in a timely and professional manner

Ensure trainers and materials (physical or virtual) are prepared and available.

Ensure onsite facilities are stocked with refreshments and ready for clients arrival.

Manage enquiries via email and telephone relating to current and future training courses, providing accurate information and directing customers as required.

Maintain accurate records of training activities, attendance, feedback and certification where applicable.

Provide excellent customer service and support to all training participants

Ensure all administrative activities are completed in accordance with company policies, quality standards and information security requirements.

Liaise with internal departments and external customers to support the successful delivery of training programmes.

Work with marketing and communications to ensure alignment in messaging and branding

Maintain and update training calendars, ensuring accurate visibility across departments

Utilise training management systems (TMS) to schedule, coordinate, and track all training activities, including session logistics, attendee registration, trainer assignments and resource allocation

Use CRM tools to manage customer data, track engage ment, and monitor leads and opportunities related to training courses

Act as point of contact for troubleshooting and resolving issues with the TMS and CRM platforms, coordinating with technical support as needed

Gather feedback from training sessions to support continuous improvement in content, delivery, and customer satisfaction

Contribute to continuous improvement by identifying opportunities to enhance administrative processes and customer service.

Conduct outreach via phone, email and other communication channels to promote upcoming training opportunities, maximise attendance and fill available spaces

Manage the ordering, inventory and distribution of training merchandise and branded materials

Prepare and issue invoices and other course-related documentation in line with company procedures.

Liaise with internal finance and contracts teams to ensure timely approval and payment of external trainers, venues and suppliers

Undertake any other reasonable duties as directed by Managers.

Experience supporting training or learning activities would be advantageous.

Experience in an administrative, logistics or customer service role is desirable.

Familiarity with managing shared mailboxes, scheduling tools, and task tracking systems is desireble

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.