Training Program Specialist – Distribution Operations

Key Responsibilities

• Develop, implement, manage, and continuously improve operational training programs that support business goals, productivity, quality, safety, and employee development.
• Design and maintain standardized training processes, materials, work instructions, and learning documentation to ensure consistent delivery across operations.
• Conduct training needs assessments and partner with operational leaders to identify skill gaps and development opportunities.
• Maintain and manage training records, certifications, attendance tracking, and compliance documentation.
• Evaluate training effectiveness through assessments, observations, feedback, and performance metrics, making recommendations for continuous improvement.
• Coach employees and provide skills assessments to support performance development and operational readiness.
• Mentor and support trainers by providing guidance, coaching, best practices, and development opportunities.
• Utilize a variety of learning methods, including instructor-led training, self-paced learning, simulations, job aids, and hands-on exercises.
• Collaborate with operations leadership to ensure training programs align with operational processes, standards, and business objectives.
• Monitor program performance and recommend improvements to increase employee engagement, knowledge retention, and overall effectiveness.
• Serve as a subject matter expert for training processes, standards, and learning best practices.

Qualifications & Experience

• High School Diploma, GED, or equivalent required; post-secondary education, training certifications, or related coursework preferred.
• Minimum of 3 years of experience in training, learning and development, employee development, operations training, or a related field.
• Proven experience developing, implementing, facilitating, and managing training programs from concept through delivery, including instructor-led, virtual, and hands-on learning environments.
• Experience creating and maintaining training materials, standard operating procedures (SOPs), job aids, and standardized training processes that drive consistency and operational excellence.
• Ability to assess training effectiveness through performance metrics, observations, feedback, and skills assessments, and continuous improvements to learning programs.
• Strong organizational and project management skills with the ability to manage multiple training initiatives, priorities, and deadlines simultaneously.
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and other learning technologies; experience with Learning Management Systems (LMS) or training tracking systems is a plus.
• Experience supporting warehouse, distribution center, logistics, manufacturing, supply chain, or other operational environments is highly preferred.
• Ability to work independently while building strong partnerships across operations, leadership teams, and frontline employees.

Why Join Us?