Training Manager

Ensure that all personnel operating a terminal, having access to NCIC or the Identification Index (III), are appropriately trained and certified in accordance with NCIC policies and procedures and that terminal operators renew their certification every two (2) years as required.

Assist in providing the appropriate training and testing to new users and those requiring recertification in NCIC policies, procedures, and the use of the system.

Provide NCIC TAC with names and paperwork of new hires that will need access, notifying her of people who are no longer employed her to have their access terminated.

Complete proper paperwork to get NCIC access procedures started; provide study guides, practice problems, PowerPoint to all new hires and those who need classroom training every 2 years.

Ensure that all rules and regulations mandated for use of NCIC are being followed to mitigate end-user liabilities that could result in fines, disciplinary actions, or complete removal of the NCIC system.

Assist in troubleshooting when NCIC users cannot access site or testing or cannot remember their passwords.

Ensure that Communications Center is advised should NCIC not be working and other MegaCenters need Denver MegaCenter to run clearances/histories/rap sheets for them.

Maintain daily records of Daily Observation Reports (DOR) to monitor new hires’ progress.

Monitor new hires allotted training hours to ensure they meet the pre-determined standards through knowledge testing processes and observation.

Counsel new hires on failure to meet standards.

Train new hires on theories they will put into practice in Dispatch; alarms, radio, calls for service, Dispatch Operations Log, customer service, phonetic alphabet usage, Language Line and TDD phone system.

QUALIFICATIONS

Must be a current full-time supervisor.

Must have extensive training experience and APCO CTO certification.

Possess or ability to acquire APCO Instructor certifications and JWIN Instructor certification.

Be a current MegaCenter employee for over 4 years.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.