Training & Change Management Specialist

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies.

i360 is seeking a Training and Change Management Specialist to lead training delivery and organizational adoption for a client that operates Oracle Federal Financials as a shared service provider serving multiple agencies and roughly 19,000 user accounts.

This role builds the training and communications that help internal and external users adopt system changes, new features, and updated business processes.

This is a designated key personnel position.

• Develop and deliver training programs for system users across the supported agencies, including curriculum, job aids, and instructional materials.
• Plan and run the people side of change for system upgrades, enhancements, and process updates, so users adopt and use new capabilities effectively.
• Build and execute change management strategies that maximize user adoption and minimize disruption during releases and configuration changes.
• Partner with program management, help desk, and functional leads to align training and communications with the release schedule and support priorities.
• Measure training effectiveness and adoption, and adjust materials and approach based on user feedback and performance data.
• Support documentation efforts by contributing training content to SOPs, desk guides, and user guides.

• Bachelor's degree in a related discipline.
• Minimum 4 years of experience in training or change management.
• Experience developing and delivering end-user training and managing adoption for system or process changes.
• Strong written and verbal communication skills, including the ability to translate technical changes into clear user guidance.
• Ability to pass a federal background investigation and obtain client site access.