Training Applications & End User Support Specialist

Description and Requirements

• Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• Who turns an analysis into an experiment? You do, - DHL Global Forwarding has an opening for a Training Applications & End User Support Specialist in Dammam, Saudi Arabia. Contribute to the Country Business Process, System & Training process to deliver and continuously improve business process requirements, business process framework, business solution design, business process & system change management and system training design and support. Provide system expertise and knowledge to DGF core applications
• Join us in connecting people and improving lives!
• In this Training Applications & End User Support Specialist position
• Lead Training and Support for all core operational systems and customer facing applications (Onsite and Via WebEx).
• Drive standardization & process optimization in close cooperation with IRR priorities.
• Review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary.
• Drive cross functional alignment on country training needs (HR/FiCO/Products).
• Drive standardization & process optimization in close cooperation with Regional BPST manager.
• Define and provide training courses to provide targeted, process-oriented training programs.
• Develop a culture of quality, service excellence and continuous improvement.
• Ensure appropriate talent knowwledge maintenance organization and improvement.
• Contribute to a team spirit of effectiveness in the team.
• Now, here is what we need from you!
• 1-3 years’ experience required within DHL Global Forwarding
• 1-2 years’ experience as a country BPO team member.