Trainer Specialist APAC- CE-022

Adapt training content and delivery approaches to reflect cultural, regional, and language differences across APAC markets.

Ensure training is relevant and accessible to customers and partners across markets, including Australia and New Zealand.

Partner with Product and Product Marketing teams to develop training plans for new features and product releases.

Create and deliver training content ahead of product launches and go-live dates.

Ensure customers, partners, and internal teams are prepared to confidently adopt new functionality.

Track and report on training effectiveness using metrics such as certification completion rates, customer feedback, support ticket trends, and product adoption.

Use insights and feedback to continuously improve training programs, content, and delivery methods.

Work with the Enablement team to maintain and update courses within the learning management system (LMS).

Ensure training content remains accurate, current, accessible, and aligned with product changes.

Train Customer Success, Support, and Sales teams on new features, product updates, and best practices.

Equip internal teams with the knowledge and resources they need to confidently support and educate customers.

Act as a voice of the customer by identifying recurring training challenges, knowledge gaps, and content needs.

Share insights and feedback with Product, Enablement, and other relevant teams to help improve the overall customer experience.

Where applicable, develop and deliver train-the-trainer programs for partners and resellers.

Certify partner and reseller trainers to independently deliver Stakeholder and Land Management Software training in their local markets.

Additional language proficiency relevant to APAC markets.

Experience delivering training for technical or workflow-based SaaS products.

Experience working with partners or resellers in a train-the-trainer capacity.

Familiarity with land management, stakeholder engagement, right-of-way, or utility industry software and workflows.

Customers and partners across APAC consistently provide strong feedback and ratings for onboarding and training experiences.

Training content is accurate, current, and updated in line with major product releases.

Support ticket volume related to “how-to” questions trends downward as customers increasingly adopt self-serve learning resources.

Customer Success, Support, and Sales teams feel confident and well-equipped following product update and enablement training.

Partners and resellers are able to independently deliver high-quality product training in their local markets where train-the-trainer programs are established.

Join a fast-growing SaaS company expanding its Stakeholder and Land Management Software footprint across Asia-Pacific.

Help build and shape a regional training and enablement function from the ground up, with meaningful influence over how it scales.

Work with a collaborative, cross-functional team across Product, Customer Success, Sales, and Enablement.

Enjoy competitive compensation, benefits, and flexible or hybrid work options.

Irth Solutions is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building an inclusive and diverse team across the APAC region.

AI Use in Hiring

As part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.

Role Type

This is a new position.

Compensation

The salary range for this role is AUS $91,000. This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.