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Trainer - South Africa
WNS
Cape Town, KSA
Full Time
Mid
Onsite
4 weeks ago
Training DeliveryFacilitationCommunicationInterpersonal SkillsAdministrative SkillsMS Office
Free
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Training DeliveryFacilitationCommunication
About the Role
WNS is looking for an Operations Trainer to deliver product and technical training to operational business units in Cape Town. The role involves conducting new starter and refresher training, assessments, and administrative tasks.
Key Skills for This Role
Training DeliveryFacilitationCommunicationInterpersonal SkillsAdministrative SkillsMS Office
Responsibilities
- Conduct new starter training as well as refresher, up skilling and cross skilling training
- Complete assessments for all training events and provide remedial support prior to re assessment
- Capture learner records in line with Ucademy requirements
- Complete Annual Training Reports
- Complete delegate attendance registers
- Update operational skills matrix
Requirements
- 1+ years’ experience in Insurance industry essential
- 1+ years’ experience as a trainer
- Training, coaching and mentoring experience
- Computer literacy at intermediate level (MS Office)
- High proficiency in delivering impact training and facilitation
- Strong planning, organizing and time management skills
- High proficiency in verbal & written English
- Strong communication and interpersonal skills
- High attention to detail and accuracy
- Exceptional administrative skills
Full Job Posting
Company Description
- WNS Global Services Inc. is a global Business Process Management (BPM) leader.
- WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for BPO in South Africa.
Job Description
- The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.
Key Responsibilities
- Training Delivery: Conduct new starter training as well as refresher, up skilling and cross skilling training.
- Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re assessment.
- Administration: Capture learner records in line with Ucademy requirements; Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.
Knowledge, skills and attributes required
- High proficiency in delivering impact training and facilitation.
- Strong planning, organizing and time management skills.
- High proficiency in verbal & written English.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Exceptional administrative skills.
- The ability to work within a team.
- Self motivated.
- Self manageable.
- Strong customer service orientation.
- Proactive.
Qualifications
- 1+ years’ experience in Insurance industry essential.
- 1+ years’ experience as a trainer.
- Training, coaching and mentoring experience.
- Train the Trainer, Accessor and Moderator (advantageous).
- Computer literacy at intermediate level (MS Office).
Additional Information
- Afternoon and night shifts – Monday to Sunday (rotational shifts).
- Candidates are required to have fibre or live in a fibre enabled area.
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