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Key skills for this role
Common consumer electronics, technical products, networking and WIFI
Windows and Mac operating systems
Computer hardware
Customer service orientation
Communication skills (oral and written)
Computer navigation
Sense of urgency
Passion for excellence
Working in teams / Interpersonal skills
Work organization
Product knowledge
Analytical and Problem solving skills
Team Leader and/ or
Shift Manager
Completed at least Senior High School.
At least 6 months of experience in technical support or customer service role or equivalent, familiarity with CRM and case management are preferred.
The work environment is professional office workplace.
Physical demands :
Requires graveyard work
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Schedule and shift flexibility. May require non-consecutive rest days for the work week,
overtime, weekend, or holiday work depending on business needs
Work demands :
Must complete and pass Product Specific Training and clear certification. Must meet or exceed quality target. Failure to achieve and sustain quality performance at or above the quality target may result in termination
Able to establish, implement and continuously improve the quality information security policies assigned to him/her.
HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities .
Public Indian technology services company delivering AI-enabled customer experience, back-office, and enterprise technology services to global brands.
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